• Job Description

  Req#: 2120073
  !*!

  At Percepta, we bring first-class service across each market we support. As Mobilization Manager you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

  What You’ll Be Doing
  The Mobilization Manager will support the operational implementation of global Percepta and Client strategic initiatives. This position will provide input on strategic initiatives related to operational processes and capabilities to ensure strategies are designed for success.

  This position will support the evaluation of deployed operational models for optimization opportunities, while also ensuring deployed models are aligned to the global strategic standards.

  During a Typical Day, You’ll

  Participate in strategic service design to provide guidance on operational process and capabilities.

  · Participate in use case reviews related to new strategic initiatives, providing direction and input related to the practical execution within operations, ensuring deployed strategies can be successfully executed.

  · Provide guidance on strategic implementation projects to ensure project tasks, and implemented processes are aligned to the approved service design.

  · Partner with global Operational leadership and functional leaders in the implementation of strategic initiatives.

  · Assist in the evaluation of global technology tools for enhancement opportunities to better support global operational strategies. Partner with global technology support teams (internal and external) to define, design, and prioritize enhancement solutions.

  · Identify process optimization opportunities for existing operational models, validating them with Operations teams, and partnering with our Implementation and Support Services teams to drive them to implementation.

  What You Bring to the Role

  · BA/BS or equivalent experience required

  · Business Solutions Certification (PMP, Six Sigma, solution architecture, program management, etc.) a plus

  · 7+ years of combined operations, business process, project management, and leadership experience in the contact center outsourcing industry

  · Demonstrated experience in business or technical writing

  · Automotive customer service experience preferred

  What You Can Expect

  · Competitive pay

  · Health/Dental/Vision/Life Insurance

  · Flexible Spending Account (FSA) and Health Savings Account (HSA)

  · 401(k) with company match

  · Vacation/Sick Time and Paid Holidays

  · Tuition Reimbursement

  · Employee Assistance Program

  · Employee Discount Program

  · Training and Development Programs (Percepta College)

  · Employee Rewards Program (Perci Perks)

  A Bit More About Your Role
  · Advanced computer literacy with word processing software, spreadsheets, flowcharting applications, and project management software (MS Project, MS Office, Visio) required.

  · Excellent oral and written communication skills along with the ability to be influential with internal and external contacts.

  · Excellent time management skills and the ability to effectively multitask.

  · Capable of effectively facilitating meetings and developing presentations.

  · Detail oriented with a focus on producing various forms of documentation.

  · Decision making skills.

  · Strong organizational, analytical and problem-solving skills.

  · Demonstrates initiative and a high degree of professionalism.

  · Strong critical and strategic thinking skills.

  This role is remote but requires extensive travel

  About Percepta
  Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

  Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

  Culture of Service – to be treated like you are the customer from day one

  Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

  Respect – a team that is accountable, dependable and gives you their full attention

  Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

  Career Growth – lots of learning opportunities for aspiring minds

  Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

  Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

  As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

• About the company

  How we do it. As a company that builds customer loyalty, Percepta works to ensure most-favorable results from the programs we design for our clients. We recruit for the appropriate skill sets, properly train our personnel, and focus on critical i...

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