• Job Description

  Req#: 90379516

  Moment Banker
  Jersey
  
  As a Barclays Moment Banker, you will be delivering an expert, quality-driven service to our clients. For this role, your responsibilities include using your knowledge and skills to provide a first-class experience for all our clients, through engaging in conversations and active listening, as well as involving the right specialist at the right time to work as one team for the customer and to help them achieve their goals.

  Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
  
  Colleagues who have applied for 'onsite' roles are expected to work four or five days a week at the selected workplace, contingent upon their specific role and business area requirements. If you're applying for a position, please discuss the working pattern specifics with the hiring manager. It's important to note that we are constantly adapting our working environment, and as a result, working arrangements can be adjusted with reasonable notice to align with our business needs.

  What will you be doing?
  • Achieving set personal and departmental targets for sales, productivity, quality, and accuracy proactively
  • Delivering an exceptional level of service to all our clients by having a deep understanding of their needs and developing continuous service improvements
  • Undertaking required servicing, sales, and transactional processing in accordance with set procedures, using various systems including Fullserve, BOOST and MiClient
  • Owning and managing customer complaints
  • Working closely with the team leader and other team members to work as one team to deliver exceptional performance
  • Sharing best practice, knowledge, and experience with other team members
  • Developing knowledge of products and services, understanding our customer proposition across all channels, and keeping up to date with our competitor offerings

  
  What we’re looking for:
  • Work experience of operating in a customer-facing role where service is paramount
  • Proven ability to meet performance standards
  • Experience within pre-defined authority levels and guidance, using help and tools where necessary to produce accurate results

  Skills that will help you in the role:
  • Ability to proactively share ideas, recommend process improvements and best practice
  • Capacity to maximise time, working proactively to help deliver on customer ambitions

  Where will you be working?
  We have two offices in Jersey situated in the heart of St Hellier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5-minute walk to the beautiful harbor with numerous sea view restaurants and bars. Barclays in Jersey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organization with employee opportunities for personal development and mobility across the Barclays Group.
  
  
  
  
  
  
  
  
  
  #LI-Onsite

• About the company

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