• Job Description

  Req#: REQ-166261

  Initial Posting Date:

  10/01/2024

  Application Deadline:

  10/14/2024

  Agency:

  Department of Consumer & Business Services

  Salary Range:

  $5,483 - $8,416

  Position Type:

  Employee

  Position Title:

  Mortgage Lending Compliance Specialist (Compliance Specialist 3)

  Job Description:

  Our mission...

  To protect and serve Oregon's consumers and workers while supporting a positive business climate.

  The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

  This position is with the Division of Financial Regulation (DFR). DFR’s mission supports that of the department by protecting Oregonians’ access to fair products and services through education, regulation, and consumer assistance. The division is responsible for ensuring the safety and soundness of financial institutions, the availability and affordability of financial products, and the fair treatment of consumers. Functions include licensing, regulating, and monitoring the conduct of banks, credit unions, financial services providers, health care service contractors, insurance companies, and licensed or registered agents of such entities.

  This position is represented by the Service Employees International Union (SEIU).

  What’s in it for you:

  • Rewarding work in a productive and creative environment

  • Colleagues who are passionate about public service

  • Work/life balance, 11 paid holidays a year, and a competitive benefits package

  • Advancement and learning opportunities that will help grow your career with the State of Oregon

  • Possible eligibility for the Public Service Loan Forgiveness Program

  This position is eligible for hybrid remote work on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.

  Here’s what you will do:

  As a Mortgage Lending Compliance Specialist, your duties will include:

  • Completing initial investigations of violations of the laws relating to Oregon Mortgage Lenders, Oregon Manufactured Structure Dealers, Oregon Consumer Finance Companies, Payday and Title Lenders, Debt Management Service Providers, Pawnbrokers, Collection Agencies, Check Cashers, and Money Transmitters (i.e., non-depository programs)

  • Developing written recommendation about resolving complex cases and determining the type or level of sanction to take, including administrative, civil or criminal enforcement action

  • Making determinations and preparing documentation to deny, suspend or condition a license, when appropriate

  • Collaborating with mortgage licensees, manufactured structure dealer licensees, non-depository licensees, other stakeholders and other state regulators to identify and resolve potential compliance issues and provide training to explain applicable laws and procedures to facilitate compliance

  • Resolving consumer complaints

  • Assisting Enforcement Officers in developing and preparing cases for administrative or civil actions by obtaining information, conducting fact-finding, examining records, interviewing witnesses, making on-site observations and collecting evidence

  • Testifying in administrative hearings and other proceedings

  For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here.

  Here’s what you need to qualify:

  Minimum Qualifications:

  • Five years’ experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance or eligibility with program guidelines and regulations. Three of the five years must be above the technical support level.

  College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.

  Requested Skills:

  • Ability to work collaboratively with diverse groups to mediate and resolve problems, to include effectively handling emotionally charged situations

  • Strong communication skills, both written and verbal, to provide education to consumers, the mortgage industry, and other state agencies

  • Efficient and effective use of time in a fast-paced environment that includes managing files, phone inquiries, and other assigned work while promoting customer service and working relationships

  • Strong problem solving skills

  • Ability to conduct investigations and negotiations

  Application information:

  • A resume and cover letter are required for this job posting . Please attach them in the “Resume / Cover Letter” section of the application.

  • Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

  • You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

  Additional information:

  • Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.

  • This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

  • Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

  • We hire preferred workers! For more information, please visit our website: Preferred Worker Program.

  • The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

  Helpful links and contact information:

  Learn more about DCBS

  Understanding the State Application Process

  Help and Support webpage

  For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov or by phone at 503-378-3200.

  DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage .

• About the company

  Oregon (/ˈɒrɡən/ ORR--gən) is a state in the Pacific Northwest region on the West Coast of the United States.

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