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General Function:

Acts in a leadership role with responsibility to manage and deliver superior service and production, internally and externally, to the mortgage organization. Leads and directs multiple departments, staff, and multi-functional teams to implement process improvement and performance improvement initiatives. Strategically work at all levels of the organization while also managing the day-to-day tactical processes.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for leading and setting strategy for Post Closing, Final Documents, Government Insuring and Corrections departments for all of Mortgage.
• Knowledge of key investor requirements such as HUD, Fannie, and Freddie in order to minimize financial risk of loan repurchases.
• Leads the Post Closing process for Retail, Direct, and Correspondent channels ensuring production standards are met and seeks opportunities for efficiency and cost effectiveness continuously.
• Drives strategic projects including Portfolio or Bank acquisitions.
• Partners with the closing offices, servicing, vendors and outsource vendors to create cohesive and streamlined efforts, to identify learning opportunities, to maximize team strengths, and to implement solutions and tools for performance and process upgrades.
• Manages all internal and external audit requests to ensure compliance.
• Manages capacity of department and proactively addresses staffing needs.
• Ensures department readiness and procedures are maintained through system releases.
• Ensures adherence to credit policy and investor guidelines.

SUPERVISORY RESPONSIBILITIES:

Provides general leadership and guidance to direct and indirect reports; creates vision for group; foster and hone leadership skills on team; provides direction as well as timely, candid, and constructive performance feedback; develops employees to their fullest potential and provides challenging opportunities that enhance employee career growth; develops the appropriate talent pool to ensure adequate bench strength and succession; ensures ongoing recognition and rewards for employee accomplishments; develops strong leaders who promote process improvement, career development, diversity and other corporate initiatives.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or equivalent work experience.
• Minimum 5 years proven Operations experience.
• Minimum 5 years proven Management/Leadership experience.
• Certifications: Lean Six Sigma Green Belt preferred.
• Balanced skill set/knowledge of overall Mortgage business and environment.
• Excellent interpersonal, verbal and written communication skills.
• Strong PC skills (MS Office) required, must have experience with Mortgage origination systems, platforms tools and technology.
• Detail driven and highly responsive with a strong initiative and drive.
• Successful history of leading, developing, and mentoring staff.
• Excellent leadership, customer relations and interpersonal skills are required.
• Ability to motivate team, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Strong planning and organization skills are required.

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Mortgage Post Closing Operations Manager

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.