Job Summary

Under limited supervision Quality Control Administrator performs the timely review of loan documents to ensure quality control. The person in this role prepares files for monthly and investors, review and communicates with staff to clear exceptions. Based on these reviews, this role analyses trends and makes recommendations.

About UFCU

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Implement pre-funding Quality Control requirements as directed by Fannie Mae, and various investors including:
  • Re-underwriting at least 10% of the loan file prior to closing to reconfirm AUS findings on a monthly basis,
  • verifying that asset and liability consideration were documented properly, and
  • conducting data comparison of documents and Encompass.
• Work closely with the Quality Control (QC) Administrator to ensure timely review of Quality Control findings, including coordinating with staff to ensure any findings are reviewed and resolved in a timely manner.
• Prepare post-closing documents and oversee quality control functions performed by third party vendors, including:
  • Uploading loan data through secure vendor websites,
  • Managing vendor requests,
  • Assigning and following up on exceptions with staff,
  • Clearing findings and tracking final report release, and
• Review denied/cancelled loan applications to ensure ECOA and HMDA compliance

• Work with Quality Control Administrator to conduct monthly review of declined loans, report findings and trends to management, and make recommendations as needed.

Other

• Adhere to all company policies, procedures, and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations

Knowledge/Skills/Abilities

• Exceptional written, spoken, listening, and interpersonal communication skills
• Ability to maintain confidentiality regarding highly sensitive information
• Strong analytical and creative problem solving skills, with the ability to consistently and effectively make evaluative judgments and solid decisions
• Demonstrated strong emotional intelligence
• Well-developed ability to project manage numerous items, tasks and deadlines effectively and efficiently

Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Experience

Minimum Requirements

• High School diploma or equivalent
• Experience with mortgage quality control or mortgage processing
• Knowledge of mortgage origination through closing
• Familiarity with Agency and HUD guidelines
• Proficiency in Excel, Word, and Encompass LOS
• Minimum Five (5) years of manual and AUS underwriting experience.

Preferred

• Bachelor's degree preferred

Motivational Fit

Organizational Fit

• Core Values
• UFCU Mission
• UFCU Vision
• 7 Credit Union Principles

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and/or virtual communications requiring the ability to effectively and accurately explain complex information.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• This position requires working one day quarterly or monthly from UFCU Plaza in Austin, Texas.
• Public contact position, requiring appropriate professional appearance.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually moderate.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)