• Job Description

  Req#: 4996381
  This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.
  
  
  Effective July 1, 2025 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.
  
  
  What You Will Be Doing:
  
  
  Working as part of the fast paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. The Motor Vehicle Customer Service Representative 1 (MVCSR1) will interact directly with the public often times explaining policies, statutes and regulations.
  Our Mission, Values, and Culture:
  
  
  The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:
  • ABILITY We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
  • CUSTOMER FOCUSED--We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
  • PASSIONATE PEOPLE-We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
  • EXPERTISE -SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
  • CHAMPIONS OF CHANGE--We embrace revolutionary innovations to boldly advance DMV solutions into the future.
  
  The Benefits of Joining Our Team:
  
  There are opportunities for career advancement within DMV such as an MVCSRII where part of the job duties includes being a road examiner, then there is an MVCSRIII who works as a lead alongside the management team. DMV's diverse job duties aids in developing communication, analytical and problem solving skills while getting the opportunity to help the great people in the State of Alaska.
  This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off. We offer a casual office atmosphere and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health. In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.
  
  The Working Environment You Can Expect:
  
  The position is located at the DMV’s Eagle River location, 11723 Old Glenn Hwy #113, Eagle River, and our main office located inside the University Center on the Old Seward Hwy. in Anchorage, 4001 Ingra St. Ste. 101, Anchorage, Ak 99503. The MVCSRI will be assigned to a work station in the public service lobby. The hours are 8:30 - 5:00 Monday through Friday with an hour lunch with possible overtime opportunities he MVCSR1 will rotate occasionally between Eagle River and Anchorage based on business needs.
  
  
  
  Who We Are Looking For:
  We are interested in candidates who possess some or all of the following position specific competencies:
  • Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
  • Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
  • Arithmetic: Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.
  • Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.
  OR
  Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
  
  Substitution:
  Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
  
  Special Note:
  A background check of criminal justice information will be conducted upon initial employment.
  Please read the below information carefully. This applies to your application submission.
  At time of interview, please provide the following:
  1. Contact information for three (3) professional references. if not included in your application.
  ALVIN CLEARANCE
  Requires the use of Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted
  EDUCATION
  To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
  SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
  Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
  WORK EXPERIENCE
  Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
  NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
  MULTIPLE VACANCIES
  This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
  EEO STATEMENT
  The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
  NOTICE
  If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
  WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
  Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov
  For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
  For specific information in reference to the position, please contact the hiring manager:
  
  Kelli Vey
  Office Manager 2
  kelli.vey@alaska.gov
  

• About the company

  The Alaska State Troopers, officially the Division of Alaska State Troopers, is the state police agency of the US state of Alaska.

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