• Job Description

  Req#: MQINS004350

  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Performs line clearances.
  • Completes necessary documentation, such as production and quality Batch Production Record (BPR) information, associated current Good Manufacturing Practices (cGMP) forms, and daily activity reports.
  • Reviews documentation (BPR, Machine Activity Logbooks (MAL), Laboratory Testing Worksheets, and other logs and inspection sheets) for accuracy and compliance with cGMPs and Standard Operating Procedures (SOP).
  • Assists the MQ Samplers with sampling and the release of incoming materials in LIMS.
  • Performs MQ Sampler duties as required (i.e. covers PTO, absences, business need).
  • Completes rounds (real time line and documentation audit) throughout the shift.
  • Performs allergen and Adenosine – 5 – Triphosphate (ATP) swabbing on equipment.
  • Performs line inspection checks.
  • Performs Acceptable Quality Limits (AQL) inspections.
  • Performs preliminary investigations of the deviation and QC Hold process.
  • Performs data entry, including LIMS entries and Oracle entries, including Oracle status changes.
  • Performs daily internal audits to ensure compliance with GMPs and SOPs.
  • Communicates problems/out of specification issues to supervisor/lead and operations personnel.
  • Informed and held accountable for food safety and regulatory responsibilities.
  • Identifies and immediately notifies management about actual or potential food safety issues.
  • Resolves food safety issues within their scope of work.
  • Complies with safety and GMP requirements.

  SAFETY RESPONSIBILITY STATEMENT

  Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures. Reports ALL workplace incidents to supervisor immediately. Communicates concerns to supervisor, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and/or completes safety-related activities as part of regular job responsibilities.

  QUALIFICATIONS

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  EDUCATION and/or EXPERIENCE

  • High school degree or equivalent and a minimum of 1-3 years quality related experience OR equivalent combination of experience and education. Degree in a science field helpful.

  • Experience in quality processes, inspection, and GMP environment preferred.
  • Basic computer skills with Word and Excel required.

  PERFORMANCE ABILITY

  • Inspector I will be assigned to work in any area in which he/she has been trained based on the needs of the department on a given day.
  • Performs routine tasks with limited decision making required.
  • Interacts with production and audits production operations in real time.
  • Assists with performing root cause analyses into issues and makes good decisions on corrective actions in a timely manner with some guidance when needed.
  • Good technical writing skills to assist with holds and deviations .
  • Demonstrated ability to consistently meet quality, safety and efficiency goals.
  • Prioritizes and calmly handles multiple tasks simultaneously in a fast-paced environment; exhibits flexibility and willingness to change tasks frequently; and works in different areas as needed.
  • Learns quickly, operates independently, and assumes responsibility for new tasks.
  • Applies critical thinking skills to a variety of manufacturing issues and makes decisions to solve them.
  • Good attention to detail skills required.
  • Collaborates with others (including Production and the Lab); exhibits strong teamwork skills; and actively listens and communicates effectively with others.
  • Demonstrates integrity and models NOW’s core values.
  • Consistently follows all company policies and procedures, including safety.
  • Ability to work at both the 391 and 395 facilities.

  LANGUAGE SKILLS

  Ability to read and interpret documents such as product specifications, departmental instructions, and procedure manuals. Ability to write routine e-mails to communicate within QC and with operations personnel. Accurately and truthfully completes documentation. Ability to use good technical writing skills to close deviations and holds as well as update quality documents. Good verbal communication and listening skills.

  MATHEMATICAL SKILLS

  Ability to apply concepts such as fractions, percentages, averages, ratios, proportions, and the metric system to practical situations.

  REASONING ABILITY

  Ability to compare results to specifications to determine if result meets requirements. Ability to interpret a variety of instructions. Good problem solving skills required. Ability to investigate situations and reasons to determine root cause.

  OTHER SKILLS AND ABILITIES

  • Ability to work a flexible schedule, including off shifts and weekends.

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is regularly required to talk and hear; stand and/or walk throughout the facility; ascend and/or descend stairs; forward bend and squat; use hands to inspect, handle, and feel; and reach with hands and arms. The employee is regularly required to enter information into a computer, handle product in various stages and forms (i.e. raw materials, work in progress, and finished products in liquid, powdered, and tablet forms), in addition to equipment and/or tools. The employee frequently is required to use his/her sense of smell.

  The employee must regularly lift, move (in some cases drag items), slide, raise and/or place:

  • Lift up to 50 lbs. from 31 inches, carry for 5 feet and return to 31 inches.
  • Lift up to 50 lbs. floor to waist height.
  • Grasp up to 50 lbs. of force.
  • Lift up to 50 lbs. and move box 10 inches to side, then back again at 36 inches. (MQ Sampler role only)

  WORK ENVIRONMENT

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Works around ingredients such as vitamins, minerals, amino acids, botanicals, etc. and chemicals such as alcohol, that may require respiratory protection.
  • May be exposed to potentially hazardous chemicals and biological materials.
  • Employee works near moving mechanical parts. Frequently exposed to vapors, airborne particles and/or herbal aromas, some classified as allergens or irritants.
  • This position works in all areas of NOW’s manufacturing facilities with direct exposure to ingredients (powders and liquids), mixes, (powders and liquids), equipment, and packaging. Frequently exposed to all of the FDA designated major food allergens (Milk, Eggs, Fish, Crustacean shellfish (e.g. crab, lobster, shrimp), Tree nuts (e.g., almonds, walnuts, pecans), Wheat and Soybeans, except for peanuts.
  • As required, works in a loud area that requires hearing protection and other protective equipment to be worn.

  2025 BENEFITS AT A GLANCE

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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