• Job Description

  Req#: C9313-24-0578?language=en&page=597&sort=publicationDateDesc

  Job summary

  An opportunity has arisen to join our dedicated Booking Office team, based at Loughborough Hospital. Working as part of our Booking Office team, you will be central to the operation of the MSK service within LPT.

  you will come into regular telephone contact with patients accessing all of our clinics, around the City and County . You will also provide administrative support as required to those therapy teams.

  Accessing the SystmOne electronic patient record system to record referrals, book appointments and note key comments regarding interactions, it is important that you are confident to use a phone with headset and a computer. Full training to use SystmOne will be provided. Due to the nature of the role, a telephone usage test may be administered as part of the interview process.

  We are aware that there will be a steep learning curve on joining the team, and want you to be reassured that you will be trained and supported every step of the way. Due to the nature of the role and of the Booking Office function, home working is not suitable for this position.

  The Hours of working will be 8.15am to 16.15pm Monday to Friday

  Main duties of the job

  The majority of your time will be taken up by making and receiving calls from and to patients and their representatives. Most of these conversations will involve routine enquiries, including patients calling to refer themselves in for physiotherapy. For a lot of our patients, a telephone call to the Booking Office is the first contact they have with our service so obviously we want the experience to be a positive one.

  About us

  Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

  Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

  We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

  Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

  We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

  For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

  All jobs will require permission to work in the UK.

  For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

  Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

  Date posted

  23 April 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  C9313-24-0578

  Job locations

  Loughborough Hospital

  Hospital Way

  Loughborough

  Leicestershire

  LE11 5JY

  
  

  Job description

  Job responsibilities

  If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

  Job description

  Job responsibilities

  If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

  Person Specification

  Experience

  Essential

  • Recent experience with databases/data inputting
  • Experience of working to strict deadlines
  • Experience of working in an office environment
  • Customer service experience

  Desirable

  • Experience in use of SystmOne software package

  Qualifications

  Essential

  • English GCSE or equivalent work, life, skills and knowledge.
  • Key board qualification

  Desirable

  • Hold or be working towards ECDL

  Person Specification

  Experience

  Essential

  • Recent experience with databases/data inputting
  • Experience of working to strict deadlines
  • Experience of working in an office environment
  • Customer service experience

  Desirable

  • Experience in use of SystmOne software package

  Qualifications

  Essential

  • English GCSE or equivalent work, life, skills and knowledge.
  • Key board qualification

  Desirable

  • Hold or be working towards ECDL

  Employer details

  Employer name

  Leicestershire Partnership NHS Trust

  Address

  Loughborough Hospital

  Hospital Way

  Loughborough

  Leicestershire

  LE11 5JY

  
  

  Employer's website

  https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

  Employer details

  Employer name

  Leicestershire Partnership NHS Trust

  Address

  Loughborough Hospital

  Hospital Way

  Loughborough

  Leicestershire

  LE11 5JY

  
  

  Employer's website

  https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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