• Job Description

  Req#: C9349-25-0661?language=en&page=937&sort=publicationDateDesc

  Job summary

  We are Manchester Local Care Organisation - an exciting, new public sector organisation that is bringing together NHS community health services and social care services in the city.

  MSK Physiotherapy Administrator and Physiotherapy Assistant

  We are seeking a highly motivated and organised individual to join our MSK Physiotherapy Administration Team. This full-time role will help the team manage the large number of referrals we receive into the service. It will involve telephone contact with patients, booking appointments on computer-based systems, sending patient letters and the management of waiting lists.

  This workload underpins the MSK Physiotherapy service and is fundamental in allowing our clinicians to provide the highest standards of care. Consequently, candidates will require excellent communication skills, experience working on relevant computer systems and have outstanding organisational and time management skills.

  The successful applicant will also support clinical staff to deliver online and face-to-face group-based education and exercise programs, such as the Back To Fitness and Back Wise groups; this will include referral management and delivering education and exercise therapy, under the direction of qualified physiotherapists. Whilst these classes are currently run online due to the COVID-19 pandemic, the longer-term plan is to return to conducting them in person.

  Main duties of the job

  - To support MSK Physiotherapy administration staff with waiting list management tasks, such as data transfer to the EMIS system, managing telephone calls from patients, booking Physiotherapy appointments, sending appointment letters and assisting with clinic management within MSK Physiotherapy.

  - To support MSK Physiotherapy staff with delivering management plans for patients with musculoskeletal conditions, through online and face-to-face individual and group-based sessions.

  - To support administration and clinical staff with meeting key targets and deadlines regarding management of facilities, documentation, audit and stock within the MSK Service.

  About us

  MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

  Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

  We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

  We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

  At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

  Date posted

  25 February 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year Per annum, pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  349-LCO-6959176*

  Job locations

  Alexandra Park Health Centre

  Manchester

  M16 7AP

  
  

  Job description

  Job responsibilities

  To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

  Diversity Matters

  MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

  Were looking forward to hearing from you!

  Job description

  Job responsibilities

  To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

  Diversity Matters

  MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

  Were looking forward to hearing from you!

  Person Specification

  Experience

  Essential

  • Previous admin experience
  • Experience communicating with public on phones

  Desirable

  • Involvement in group exercise classes
  • Experience working with clients/patients in a health care capacity

  Skills

  Essential

  • Excellent interpersonal skills
  • Excellent time management skills
  • Able to work in team environment

  Qualifications

  Essential

  • NVQ level 3 relevant to the role or equivalent experience
  • Good standard of English and Maths

  Knowledge

  Essential

  • Clear understanding of confidentiality

  Desirable

  • Knowledge of NHS systems, including EMIS

  Other

  Desirable

  • Driving licence with access to a vehicle

  Person Specification

  Experience

  Essential

  • Previous admin experience
  • Experience communicating with public on phones

  Desirable

  • Involvement in group exercise classes
  • Experience working with clients/patients in a health care capacity

  Skills

  Essential

  • Excellent interpersonal skills
  • Excellent time management skills
  • Able to work in team environment

  Qualifications

  Essential

  • NVQ level 3 relevant to the role or equivalent experience
  • Good standard of English and Maths

  Knowledge

  Essential

  • Clear understanding of confidentiality

  Desirable

  • Knowledge of NHS systems, including EMIS

  Other

  Desirable

  • Driving licence with access to a vehicle

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Manchester University NHS Foundation Trust

  Address

  Alexandra Park Health Centre

  Manchester

  M16 7AP

  
  

  Employer's website

  https://mft.nhs.uk/careers/ (Opens in a new tab)

  Employer details

  Employer name

  Manchester University NHS Foundation Trust

  Address

  Alexandra Park Health Centre

  Manchester

  M16 7AP

  
  

  Employer's website

  https://mft.nhs.uk/careers/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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