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MSP L2 Remote Desktop Support Technician
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Job Description
- Req#: 32629138370
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Salary up to $65,000 per year
- Opportunity for career advancement and growth within the organization
- 100% remote work flexibility
- Supportive and collaborative work environment
- Engage in challenging technical issues with the potential for impactful solutions
What to Expect (Job Responsibilities):
- Maintain a closure rate of 6-8 tickets per day while understanding Service Desk Team KPIs
- Effectively resolve escalation tickets through root cause analysis
- Troubleshoot server, switches, wireless networks, firewalls, and other network infrastructure components
- Utilize RMM tools such as Datto and Huntress to manage and support client environments
- Provide exceptional service to clients while maintaining strong documentation practices
What is Required (Qualifications):
- 3-5 years of remote desktop experience with a Managed Service Provider (MSP)
- 1+ year of experience as an escalation technician
- Advanced knowledge of basic network infrastructure, including firewalls such as Sonicwall and Fortigate
- Familiarity with ConnectWise and RMM tools
- Strong documentation skills and a commitment to providing exceptional client service
How to Stand Out (Preferred Qualifications):
- Certifications in Windows 10/11, Office 365, COMPTIA A+, and Network+ are strongly preferred
- Experience with PowerShell scripting
#RemoteWork #HelpdeskSupport #ITJobs #CareerGrowth #TechnicalSupport
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