California Jobs

MSP L2 Remote Desktop Support Technician


Pay$65000.00 / year
LocationSan Diego/California
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 32631227958
      Employer Industry: Information Technology Services

      Why consider this job opportunity:
      - Salary up to $65,000 per year
      - Opportunity for career advancement and growth within the organization
      - 100% remote work flexibility
      - Supportive and collaborative work environment
      - Chance to work with advanced technology and tools in the IT industry

      What to Expect (Job Responsibilities):
      - Manage and resolve escalation tickets with effective root cause analysis
      - Maintain Service Desk Team KPIs, ensuring a closure rate of 6-8 tickets per day
      - Troubleshoot and support server, switches, wireless, firewalls, and network infrastructure components
      - Utilize RMM tools such as Datto and Huntress for client support
      - Provide exceptional service and maintain strong documentation for client interactions

      What is Required (Qualifications):
      - 3-5 years of Remote Desktop Experience with a Managed Service Provider (MSP)
      - 1+ year of experience as an escalation technician
      - Advanced knowledge of basic network infrastructure, including firewalls (Sonicwall, Fortigate)
      - Strong troubleshooting skills in network infrastructure components
      - Familiarity with ConnectWise and RMM tools

      How to Stand Out (Preferred Qualifications):
      - Certifications in Windows 10/11, Office 365, COMPTIA A+, and Network+ are strongly preferred
      - Proficiency in PowerShell scripting

      #InformationTechnology #RemoteWork #HelpdeskSupport #CareerOpportunity #ITSupport

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  • About the company

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