Multi-Site Customer Experience Manager

Leatherhead FWC / West Byfleet FWC | Operations Management | Permanent | Full Time

Up to £42,000.00 per annum depending on experience

40 hours per week

Nuffield Health, the UK's largest healthcare charity and for over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. We do this through our family of 31 award- winning hospitals, 112 fitness and wellbeing clubs, healthcare clinics and over 200 workplace wellbeing services. As a charity, we don't answer to shareholders. We invest all our income back into our services, and into pioneering improvements in care so more people can benefit.

Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.

As our Customer Experience Manager you will:

• Oversee revenue performance including Personal Training, Swim and café performance. Through the clubs HOD teams.

• Community Champion driving Nuffield Health flagship programmes of Joint Pain, Move Together and Local Community Outreach.

• Senior Manager in Nuffield Health Consumer Gyms. Supporting the Regional Health Care system.

• Commercial focus role, driving membership performance and member retention strategy.

To be successful, the Customer Experience Manager needs to be naturally collaborative, work well with others and influence using verbal and written communication along with having:

• Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.

• Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design.

• Good understanding of developing trends in customer experience, expectations and segmentation.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more – at Nuffield Health, we’ll take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.