Multi-Skilled Consultant - Ondangwa Branch

Requisition Number: 129506

Closing Date: 10 November 2023

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Responsible for Withdrawals, Deposits and Transfers

• Bookings in and out of cash from Senior Teller

• Daily checking of cash accounts

• Balancing of daily cash and secure branch stock holding (e.g. cards)

• Enable processing of inter-bank transfers by preparing all transactional documents and originals

• Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions

• Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action.

• Responsible for all client account enquiries

• Customer account records (opening/closing/stop payments/ stop orders/ main file changes)

• Issuing of account statements and credit cards

• Issuing and encoding of bank cards

• Daily balancing of working stock

Abilities Requirements

• Customer Service orientation

• Retention and expansion of client base

• Client satisfaction/client quality service

• Cross selling

• Good administrative skills

• Good interpersonal and communication skills

• Computer skills

• Must be accurate

• Excellent knowledge of Bank’s products

Education and Experience Requirements

• The applicant must have Grade 12 (25 points) original certified.

• A Diploma in banking/banking related field will be an advantage.

• Must have at least 6-12 months bank teller experience and client service experience in a financial industry.

• Applicant will be required to work on Saturdays.

• Code of Conduct

Behavioural Competencies