• Job Description

  Req#: 55150

  About

  Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities. Now is an exciting time to join Macy’s. The face of retail is changing, and change requires innovation. Our industry-leading Asset Protection team uses the latest technology and analytics tools to reduce shortages and protect Macy’s bottom line. Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training. Join a team of colleagues who are committed to excellence and leadership development.

  Job Overview

  Proactively identify organized retail crime (ORC) activity and trends. Develop strategies to reduce organized retail criminal activity against Macy. Perform other duties as assigned.

  Essential Functions

  • Leads, manages and coordinates investigations into Organized Criminal Activity in consultation with Sr, ORC Investigations. • Utilize field surveillance tactics to develop and validate ORC investigations into persons and establishments of interest. • Develop and maintain a positive relationship with local, state and federal law enforcement agencies. • Collect, analyze and monitor intelligence through networking with state and local ORC associations as well as online tools and resources. • Develops investigative leads by identifying criminal trends and patterns. • Sources local intelligence from criminal entities, law enforcement and retail partners. • Support Supply Chain investigations, specific to cargo theft and organized theft rings impacting facilities. • Identifies and develops strategies to reduce criminal activity. • Leading Multi-Store Taskforce detective teams in response to emerging theft trends and loss data. • Hiring, training and development of Multi-Store Taskforce detective teams, if applicable • Preparation and communication of major investigations to senior leadership. • Provides testimony in criminal, civil or administrative proceedings on behalf of the company. • Provides direction and follow-up on all aspects of court ordered restitution and pursue other financial recovery aspects including Gift Cards and Seizures. • Coordinates and cooperates with law enforcement agencies (federal, state, local) and prosecuting attorney’s offices in directing investigations and presenting cases for prosecution. • Network with retail counterparts to collaborate and further active investigations by expanding loss impact. • Provide analytical and statistical ORC theft data to Sr ORC Investigator and Director to educate senior leadership and further legislative reform. • Effectively educates and communicates criminal trends causing loss to our stores. • Conducts training at store level on ORC trends, indicators and solutions. • Maintains a communication network that allows the flow of investigative information pertaining to e-Commerce fencing of stolen goods. • Regular, dependable attendance & punctuality.

  Competencies

  High School Diploma or equivalent required. Bachelor's Degree from 4-year college or university preferred. 1-3 years investigative experience. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of business partners, customers and peers. Resourceful and able to adapt quickly to changing priorities Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

  Physical Requirements

  • Position may require prolonged periods of standing/walking around store or department • May occasionally involve reaching above eye level, stooping, kneeling, or crouching. • Ability to sustain extended periods of CCTV and/or PC screens to facilitate surveillance or analysis. • Position requires regular physical presence in Macy’s store locations, with an opportunity for remote work, when needed. • Ability to travel within division/market of responsibility with periodic need to travel overnight based on the needs of the business.

• About the company

  Macy’s, Inc. is one of the nation’s premier omni-channel fashion retailers. The company comprises three retail brands, Macy’s, Bloomingdale’s and Bluemercury. Macy’s, Inc. is headquartered in New York, New York.

Notice