• Job Description

  Req#: 414491
  !*!

  This is an exciting time to join AXA as we are recruiting a number of Multi-Skilled Customer Service Advisors to provide a service to our customers for the provision of Motor breakdown, Home emergency and Travel insurance including our Medical Assistance department.

  You will be an essential member of the operations department, supporting customers on one line of business initially before taking on additional skill sets. You will be handling inbound calls and supporting our customers at their time of need, to find a solution, instruct approved suppliers and contractors in line with the business procedures.

  We’re happy to offer hybrid contracts. Our Hybrid way of working is a split between 3 days at home and 2 days in our Redhill office in Surrey to give you that extra work life balance.

  Intake Date - Our next start date for this role is Monday 16th October 2023

  Working Hours: We're offering full and part-time hours.

  • Full time: You will be working a number of different shifts depending on which department you are working in. These range from a rotational shift pattern working Monday to Sunday between 7am – 9pm (including bank holidays) (8-hour shifts) and/or working on a 4 on 4 off basis (10-hour shifts)

  • Part time: Your hours will be worked out as a mutual agreement that suit you and the business needs. Please note, you will have to complete the training period as full-time hours.

  Salary: We are offering a full-time salary of £20,020 plus a cross-skill allowance of £2,000 once training is completed across our all 3 departments. Additionally, there will be up to 10% shift allowance for the shifts worked. Total salary package could be worth up to £24,022 (depending on shifts)

  Induction & Training: You’ll receive 5 weeks of fully comprehensive training from our specialist trainers to set you up for success in your new role.

  What you’ll be doing:

  Depending on which line of business you’re working on, you can encounter calls such as

  • Taking the first notification of loss from our Home & Motor Insurance Customers

  • Helping our Customer handle any Home Emergency Claims

  • Taking calls from our Travel Insurance Customers in regards to any claims they’re making.

  • Supporting and taking care of our Travel Insurance Customers during their time of need in making Medical Claims.

  !*!

  Whilst it would be ideal if you have previous experience working in a similar role, it is by no means essential as we will provide you with all the training you need to be successful. We are keen to speak to candidates who have -

  • Excellent customer service and communication skills, both verbal and written

  • Ability to deal with all customers and colleagues with empathy, respect and patience

  • Competent in using standard software packages, including Word and Excel

  • Willingness to take initiative to solve problems to ensure our customers are treated fairly with a proven ability to handle difficult conversations

  • The ability to work at pace to meet customer deadlines

  • Excellent organizational and time management skills

  • Ability to work as part of a team

  • Resilience when things are challenging with the ability to cope with working at home in own environment whilst supporting customers

  !*!

  AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

  
  

  Our mission: Empower people to live a better life.
  
  Our values: Customer First, Courage, Integrity and One AXA.

  !*!

  AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

  !*!

  One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Group Personal Pension Plan
  • Annual company & performance-based bonus
  • Life Assurance (4x salary)
  • Free staff travel insurance from your first day!
  • 22 days holiday, rising to 27 days with service
  • AXA employee discounts
  • Private Healthcare, Home & Motor emergency cover and much more

  Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development, and celebrating differences.

  We’re committed to providing equal opportunities for all; therefore, we welcome and encourage applications from people of all backgrounds.

  If you’d like to discuss this role further, please send an email to recruitment@axa-assistance.co.uk.

  #LI-Hybrid #Partners1

• About the company

  Axa SA is a French multinational insurance firm.

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