Navigator/ Guest Services Coordinator at Courtyard

Las Vegas, NV

Courtyard Homeless Resource Center is the starting point where homeless individuals can access resources all in one place within the Corridor of Hope. Open 24 hours a day, seven days a week, providing a safe place for people experiencing homelessness to sleep at night and shelter for their pets.

PRIMARY FUNCTIONS

The Navigator team is Empowering the Lives of those experiencing homelessness. The Navigator staff EMPOWERS LIVES by connecting individuals and families to resources within the community. The community resources assist with removing barriers to housing and/or economic stability which may lead to housing instability.

MINIMUM QUALIFICATIONS

• A high school diploma, General Education Diploma (GED), or Associate Degree is preferred.
• Must be at least 18 years of age and have the ability to be insured under an automobile insurance policy.
• Must be able to work a flexible schedule as needed per program requirements.
• Experience with basic typing, computer skills, and data entry. Must have good verbal and written communication skills. Must have good organization and time management skills. Good customer service skills are needed.

Other requirements:

Preference is given to individuals that speak more than one language

Must be 21 to drive on behalf of CPLC, Inc.

Must pass a background screening and TB test before starting

Level One Fingerprint clearance or ability to obtain fingerprint clearance or ability to have within 60 days of employment; must maintain clearance.

JOB RESPONSIBILITIES AND COMPETENCIES

Engage with and assist guests in navigating to the appropriate services available at the courtyard based on individual needs.

Maintain an orderly flow through various areas/departments for guests navigating the courtyard.

Create profiles in HMIS as needed for new unduplicated guests

Enroll guests in the courtyard program to allow for services to be provided

Create print and issue Clarity Homeless ID cards

Provide up-to-date service provider information and resources

Maintain working knowledge of agency programs, services, and community resources

Provide advocacy, information, and referral services to guests

Deliver mail to guests who are using the courtyard as a mailing address

Check guests in for an overnight stay in an orderly fashion

Check guests in for access to storage bins, and maintain an accurate account (BIN sheet) of guests accessing the bins.

Assist with verification of medical, mental health, and dental appointments to assist guests with transportation.

Responsible for knowing and following policies and procedures, including program, agency, and building specific policies

Maintain confidentiality of participants, staff, and agency

Coordinate with case managers and/or outside service providers and community partners to assist with the delivery of appropriate services

Report any unsafe, dangerous situations or practices to the supervisor

Assist guests that may be in crisis with connecting with the appropriate provider(s), which may or may not include medical first responders and/or law enforcement

Ensure guests fleeing domestic violence are in a safe area while being assessed and linked with domestic violence service providers

Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations

Treat all guests, team members, outside service providers, and community partners with respect and dignity

JOB DEMANDS

Ability to establish and maintain professional boundaries in working with clients

Ability and willingness to perform light housekeeping and occasional lifting up to 20 pounds independently

Knowledge of community resources in the Las Vegas metro area

Ability to manage multiple projects with demanding and competing deadlines, superior organizational skills, and the ability to maintain a quality work in a diverse, fast-paced, stressful, and changing environment

Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being a team and client-oriented and willing to assist where/when needed

Ability to assess emergencies and respond effectively

Excellent written and verbal skills in the English language. Bilingual English-Spanish preferred

Demonstrated proficiency in using Microsoft Outlook, Word, Excel, and other applications, as well as experience using and entering data into HMIS or other client databases

Assist with operations of special events in conjunction with outside agencies and community partners

Must be prompt and dependable

Effective January 3, 2022, all CPLC Employees and all Service Providers must be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement by applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, and other requirements established by CPLC occasionally.