What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today…

Hours: 16:00 - 01:00 Monday - Friday

Location: DHL Aviation at London Heathrow

Grade: L

Department: NCC

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction – a week’s all expenses paid induction to our Company Values!
• HealthyMinds – Employee Assistance Programme

Key responsibilities:

• Plan and ensure adequate resources are in place to effectively manage workload.
• Update and maintain the roster on Sharepoint
• Work in collaboration with the other NCC Supervisors and NCC Expert to ensure whole team is working to best practice.
• Produce and analyse productivity and performance reports, identifying issues, taking action and recommending improvements to Process managers as appropriate.
• Set, measure and review SMART targets and objectives for all staff members as appropriate including performance management where required.
• Carry out 1 to 1s and appraise staff, where necessary discipline staff through high levels of communication skills ensuring a fully competent positive workforce, able to meet their goals in line with the company and departmental objectives.
• Utilise all available and applicable training opportunities to ensure all staff are fully trained to a high standard which allows them to carry out their duties competently, efficiently, and safely.
• Take part in recruitment process to ensure required standard of staffing is met.
• Undertake operational projects as directed by the process managers and lead and promote change within the team.
• Provide data to the Process managers and Senior Process manager, about the NCC KPIs, providing details and justifications when KPIs are not met.
• Facilitate CIS modules to the Process team and others depending on training requirements.
• Facilitate and attend interdepartmental and scorecard meetings to build and maintain relationships with other DHL departments.
• Carry out daily PD Board meeting and regular EOS meetings with the team.
• Plan and ensure all mandatory training is up to date.
• Plan and ensure cross training is up to date and tasks within the team are being rotated fairly to maintain skillset.
• Carry out and log Sit ins and provide motivational and developmental feedback using AID.
• Lead and direct team in unforeseen contingency situations.
• To have a good undertanding of NCC Senior Agent, Air Ops Senior Agent and NCC Agent functions to provide support and cover key aspects when required
• Support with training and upskilling staff
• Support and cover Process managers as required, including cover some duties in their absence
• Ensure NSI scanning is carried out in compliance with GSOP.
• Starting/Continuation or Completion of CIM Supervisory journey.
• Operate using the DHL 21st century leadership attributes and ensure the departments continually improve using first choice methodology.
• Drive the DHL FOCUS strategy and EOS within the team.
• Actively promote Health and Safety by completing and log H&S conversations and near misses

H&S
All employees are responsible for their own health, safety, and wellbeing, and for the health & safety of their colleagues who may be affected by their actions or failure to take action.

You are expected to report all accidents, near misses and hazards in the workplace.
You must follow the relevant safe systems of work and ensure that the correct PPE is always worn.
For a full list of your Health and Safety responsibilities, including any specific to your job role, please refer to the Health and Safety department.

Managers/Supervisors:
Managers and Supervisors are responsible for the Health and Safety of their employees as well as having a thorough understanding of their Health and Safety Responsibilities and the risks associated with their area of responsibility.

You’ll bring to this role:

Confidence working with both customers internal and external.
• Relationship & people management ability, networking & creative problem solving.
• Knowledge of H&S, security & Global SOP useful.
• Excellent Microsoft Office knowledge especially Outlook, Word, Excel and Power Point.
• Knowledge of DHL IT systems and procedures useful.
• Excellent communication skills both verbal and written.
• Experience developing others.
• Knowledge of ACS and Weight and Balance preferred.
• Professionalism and integrity are essential.
• High attention to detail.
• Ability to work under pressure.
• Ability to work without direction with self-driven projects.
• Ability to learn quickly and effectively.

Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 31st july

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps:Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us viahguktalent@dhl.com

Please note:Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.