• Job Description

  Req#: 233773

  Description

  Your dream job does exist.

  Discover it at Vodafone!
  
  We are looking for a Network Experience Specialist

  First things first: Our Brand.

  We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
  With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
  We are proud to export our successful practices abroad, while transferring our global know-how to our country.
  We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.
  
  Our Spirit, Our Way.

  Here are the key behaviours that help us bring our Spirit and Purpose to life:

  • Earn customer loyalty: Small things do matter.
  • Experiment, learn fast: Just take the chance.
  • Create the future: That’s possible.
  • Get it done, together: It’s up to each of us to make it happen.
  
  Here, everyone can feel free to be themselves and express their ideas.

  We are proud to have the most flexible #hybrid way of working in Turkey.
  Together with your team, you can decide which days to come to the office depending on your work requirements.

  Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).

  And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

  Why is this role really critical to us?

  •To perform Consumer/Enterprise customers network performance analysing,escalating, solving via CEM,Discovery,NA,Tetronix,Traffica etc. tools to close the RAN,CS,PS,Roaming trouble tickets within 16 hours (BTK Regulation time), assigned by COPS. Via Maximo COPS ticket handling & Fault Management

  How will you spend your time at Vodafone?

  Take necessary action for Customer Cases for Enterprise or Consumer customer compliances.

  
  • Customer Complaints Performance Management , Incident management, Event management activities
  • Erterprise Customer Performance Monitoring
  • Customer Complaints Ticket Management
  • Detecting & Analysing Customer Management Problems
  • Taking necessary actions for Customer complaints coming via email or tickets
  • Publish the daily working reports
  • Create Maximo tickets for Customer &Performance Alarms
  • Analyse the root cause of issues reported by the customer, detect & fix the problems, call processes between End to End system & Troubleshooting
  • Customer Satisfaction via network operations, also will support to EBU Sales & COPS for Customer Complaint
  • Research the ways of reducing customer complaint.
  • Manage effective and strong relations with all the internal and external stakeholders to improve the performance of the Monitor and FLM Section according to the technology strategies & plans. (COPs, Central & Regional Optimization Team, Regional Operation Management (all regions), Access Network Operations , Core Operations, BCO controllers, Regional Roll-out,BTK,Vendor, IS Operation Team,SA Team etc.)
  • Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
  • Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
  • Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
  • Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
  • Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
  • Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.
  • Ensure that VFTR BCM policy /standard ,procedures ,plans implemented and works carried out in compliance with BS 25999 -2:2007 Standard
  

  You are just the person we’ve been looking for, if you have:

  • Graduate from Electronic or Telecommunication Engineering
  • Good communication skills
  • Strong analytical skills and problem-solving abilities, ability to multi-task
  • Supply high concentration and attention.
  • To have intermediate or advance level of English.
  • Ability to use Touch point ,Traffica, Tektronix , Maximo Tools , Network Analytics,CEM,Discovery
  • Ability to perform analysis and diagnosis on complex networking problems
  • Manages Change: Works effectively in a changing environment
  • Listens: Listens and understands customer needs
  • Team Working: Works collaboratively with others
  • Curious: Seeks opportunities to learn & develop
  • Service oriented: Delivers outstanding customer service

  Get to know us

  If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

  https://www.vodafone.com.tr/insan-kaynaklari

  Instagram: https://www.instagram.com/vodafonekariyer/

  Youtube: https://www.youtube.com/user/VFTurkiye

  This role has a #Hybrid working model

  Wait for it: Our benefits!

  We like to keep them flexible:

  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance.
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services

  
  Plus, plenty more to enjoy!

  #LI-Hybrid

  
  Data Privacy
  By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
  

• About the company

  Vodafone Group plc is a British multinational telecommunications company.

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