• Job Description

  Req#: C9196-25-1203?language=en&page=6&sort=publicationDateDesc

  Job summary

  Are you kind, caring and compassionate?

  Could you help with the smooth, timely and safe discharge of patients from our acute hospital sites? Could you work assisting arriving patient transport ambulances to ensure patients are quicky andefficiently offloaded?

  If the answer is 'Yes' then this could be the job for you.

  We are recruiting for NEPTS Site Coordinators who will play a vital role in enhancing patient experience and facilitating efficient hospital operations by reducing aborts and operational delays.

  Supporting our vulnerable patients is part of this role and it may involve the use of equipment such as stretchers and wheelchairs.

  Main duties of the job

  The post-holder will be responsible for ensuring the smooth, timely and safe discharge of patients from our acute sites, as well as ensuring arriving patients are quickly and efficiently offloaded from patient transport vehicles.

  This role involves coordinating with the NEPTS Control Team, communicating with clinical and ward teams, patients and external transport providers whilst ensuring compliance with discharge policies and procedures. For patients arriving at the Trust this role will engage with Ambulance Care Assistants and Transport Lounge Receptionists to ensure the efficient offloading of patients to meet their appointment times.

  The NEPTS Site Coordinator plays a vital role in enhancing patient experience and facilitating efficient hospital operations by reducing aborts and operational delays.

  About us

  Essentia has a fundamental role in supporting the activities of the Trust. Essentia's focus is on providing a high quality hospital environment and a high quality hospital experience for our patients: through setting imaginative standards in the physical and built environment, through a programme of improvements to the range of support services, and by fostering a strong overarching patient-focused approach.

  The Patient Transport Service (PTS) is part of Essentia. Our patient transport service is available for all patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Patient transport vehicles operate with appropriate staff and equipment. As patients have diverse needs, we provide a range of vehicles such as cars, wheel chair accessible cars, ambulances, high-dependency units and use specialist equipment such as wheelchairs, stretchers, carry chairs and stair climbers.

  Details

  Date posted

  04 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £30,039 to £31,088 a year p.a. including HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  196-A&C911

  Job locations

  Guy's & St Thomas' Hospital Sites

  London

  SE1 7EH

  
  

  Job description

  Job responsibilities

  The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

  Job description

  Job responsibilities

  The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

  Person Specification

  Qualifications

  Essential

  • NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. Experience in administrative roles

  Experience

  Essential

  • Experience of working to tight deadlines and managing tasks.
  • Knowledge and experience of patient transport

  Desirable

  • Experience working in a customer service setting

  Skills

  Essential

  • Ability to work as part of a team as well as using own initiative
  • Excellent organisational skills and attention to detail
  • Confidence in making decisions when dealing with competing priorities
  • Ability to develop and maintain good working relationships with all levels of staff

  Desirable

  • Knowledge and experience of patient transport

  Person Specification

  Qualifications

  Essential

  • NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. Experience in administrative roles

  Experience

  Essential

  • Experience of working to tight deadlines and managing tasks.
  • Knowledge and experience of patient transport

  Desirable

  • Experience working in a customer service setting

  Skills

  Essential

  • Ability to work as part of a team as well as using own initiative
  • Excellent organisational skills and attention to detail
  • Confidence in making decisions when dealing with competing priorities
  • Ability to develop and maintain good working relationships with all levels of staff

  Desirable

  • Knowledge and experience of patient transport

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Guy's and St Thomas' NHS Foundation Trust

  Address

  Guy's & St Thomas' Hospital Sites

  London

  SE1 7EH

  
  

  Employer's website

  https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

  Employer details

  Employer name

  Guy's and St Thomas' NHS Foundation Trust

  Address

  Guy's & St Thomas' Hospital Sites

  London

  SE1 7EH

  
  

  Employer's website

  https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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