• Job Description

  Req#: INF004995

  Why eHealth?
  We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded manddate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve and leave their mark on a growing organization.

  We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.

  Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.
  
  About the Role:
  Reporting to the Manager, Network Operations South, within areas of network analyst, network technology and Video over IP and/or Voice over IP you will be responsible for handling the incident management queue for network related calls, creating operational technical procedures for tier 2 support resolutions as well as collaborating with other agencies and vendors. You will also work on projects related to network operations, such as application/device monitoring, configuration management, knowledge base document creation, and implementing standards for the enterprise. You will also continually research and evaluate new and emerging operational Standards and recommend the use of these operational standards for the enterprise.
  
  Typical Daily Duties:
  • Monitor network health and performance of switches, routers and circuits.
  • Respond to support requests and incidents related wired and wireless networks.
  • Troubleshoot and diagnose issues.
  • Collaborating within a team dynamic to solve complex issues.
  • Communicate with end-users to gather additional information and provide updates on support requests.
  • Create and maintain support documentation, including knowledge documents, work standards, and training materials.
  • Perform routine maintenance tasks, such as system upgrades, patches, and backups.
  • Collaborate with other IT teams, such as Systems, Deskside, Core Network and Security, to ensure system integration and compatibility.
  • Identify opportunities for process improvement and automation to increase efficiency and reduce errors.
  • Participate in cross training within team.
  • Participate in change management.
  • Participate in on-call rotation and after-hours support as needed.
  • Participate in eHS and SHA projects.
  • Travel within the province and surrounding area as required to maintain site equipment.
  
  To qualify for this position, you will have knowledge/experience in the following:
  • Cisco network devices such as switches and routing configuration;
  • Theory of LAN, MAN & WAN technologies, communications & equipment, network & desktop operating systems and wireless technologies
  • Wireless Networking
  • Basic understanding of Network Protocols
  • Knowledge/experience of Video over IP and/or Voice over IP
  • Cisco CCNA certifications or other network related certifications would be considered to be an asset
  • Knowledge of Enterprise Monitoring concepts
  • ITIL service delivery concepts, with a focus on Change, Incident, Problem and Service request management
  • Knowledge-based document creation concepts
  • Troubleshoot problems and identify resources required to solve issues
  • Knowledge of SaskTel Community Net would be an asset.

  The knowledge and skills required for this position would be attained by the completion of a post-secondary degree or diploma in a computer science program or a related area of study from a recognized post-secondary technical institute. 3 years of experience working within an IT/Health support environment. An equivalent combination of training and experience may be considered.
  
  Competencies:

  Customer Service Orientation
  • Ability to anticipate or determine customer needs by truly listening to them, understanding their business, and communicating with them regularly.
  
  Communication
  • Ability to demonstrate the use and value of new technology, programs and services in a manner that creates understanding, captures interest and enhances user’ computer skills.
  
  Problem Solving
  • Ability to independently interpret, comprehend and apply technical instructions and concepts to successfully acquire, install, modify, configure and maintain hardware and software components and administer networks.
  • Ability to diagnose technical problems such as delays malfunctions and errors in order to determine the true cause of the problem and provide a solution in a reasonable time frame.
  
  Team/Independence
  • Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
  
  Organizational
  • Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment.
  
  Analytical
  • Ability to identify, explore and evaluate options on data, processes and methodologies, information technology and potential systems design to make feasible recommendations.
  
  Technical
  • Ability to design new or adapt existing systems/application taking into account design alternatives, business requirements, and cost, resource and time constraints.
  
  Personal Attributes
  • Logical and methodical, organized, reliable, honest, accountable, and disciplined, adaptable/flexible, thorough, concise, and detail oriented, team player, diplomatic and tactful.

  If this role sounds like the opportunity you have been looking for to challenge yourself and display your abilities –Then we would love to hear from you, and encourage you to apply now.
  
  SGEU Level: SIT09
  Anticipated Start Date: June, 2025
  Position Locations: Regina, Saskatchewan

• About the company

  eHealth Saskatchewan is evolving from a technical support organization to a strategic and foundational partner in the transformation of the Saskatchewan health care system. This evolution means a renewed focus and commitment on putting the patient firs...

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