• Job Description

  Req#: 26077

  We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

  Position Summary

  Responsible for Operations Network Support – script development, device configuration management, system administration, hardware support, software support, maintenance, security, troubleshooting. Responsible for solution design, development, integration and enhancements to meet the business needs and project requirements. Also, responsible for documenting and developing operational procedures and provides end user support.

  Grade: 16
  Qualifications may warrant placement in a different job level.
  Deadline to apply: 6/23/2025

  Tasks and Responsibilities

  • Ensures monitoring network engineering performance and system availability and reliability
  • Leads all configurations and installs of various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Performs highly complex network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitors performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Assist in the development and implementation of security policies and procedures
  • Initiates, facilitates and promotes activities to create information security awareness within the organization.
  • Performs information security risk assessments and serves as an internal expert for information security related issues.
  • Provide Level 3 support and troubleshooting to resolve highly complex issues
  • Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Selects and implements security tools, policies, and procedures in conjunction with the company’s security team using wide latitude for independent judgement.
  • Acts as the primary liaison with vendors and other IT personnel for problem resolution
    

  Minimum Skills

  Minimum Knowledge and Abilities

  Demonstrated Associate level experience with Network Engineering

  Experience with networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)

  Solid knowledge of OSI or TCP/IP models

  Hands-on experience with monitoring, network diagnostic and network analytics tools

  Experience with cloud environments

  Proven experience with Cisco ACI or Cisco Nexus Data Center technologies

  Knowledge of key concepts in security management (vulnerability management, patch management, incident response)

  Skill in assessing security controls based on cybersecurity principles and frameworks

  Experience as a Network Administrator in a field supporting critical systems and providing technical solutions

  Relative experience in supporting utility construction & maintenance

  Preferred Qualifications

  • Relative experience in supporting utility construction & maintenance
  • Professional level networking certification (CCNP, CCDP, F5-CTS, VmWare VCP, VMware VCAP)
    

  Competencies

  Demonstrating Initiative

  Serving Customers

  Driving for Results

  Evaluating and Implementing Ideas

  Driving Continuous Improvement

  Communicates Effectively

  Minimum Education

  Bachelor’s Degree in Computer Science, Business Computer Systems, Management Information Systems, or related field from an accredited university. OR Relative experience in system management for network engineering.

  Required Certifications

  Working Environment

  Work is performed both indoors and outdoors. Operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

  Ability to travel to and from meetings, training sessions or other business related events. After hours work may be required.

  Works various fluctuating schedules to include rotating shift work, call duty, extended hours and weekends.

  Physical Demands

  Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

  Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

  Some positions will require exerting up to 50 pounds of force occasionally with or without accommodation, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

  CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

• About the company

  CPS Energy is the municipal electric utility serving the city of San Antonio, Texas.

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