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Job Description
- Req#: 25-34515
- Extensive hands-on experience managing the Infrastructure at the Data Center, Colo, and Client Cloud Exchange.
- Hands-on experience on rack & stack and cabling in a large Data Center Network Infrastructure.
- Co-ordinate remotely with Telecom ISP and remote technician at Branch/DC/COLO/Client facility for Rack & Stack, Cable Cross Connect, and provisioning of network devices.
- Troubleshoot Layer 2 and Layer 3 Datacenter (DC) Nexus infrastructure.
- Manage and Troubleshoot switch network configured with MST, RPVST, Ether-channel, Dot1Q Trunking, Pruning, etc.
- Manage and troubleshoot complex enterprise routing with MPLS, BGP, and QoS on Cisco ISR/93xx/9xx/ASR Routers.
- Hands-on experience in designing, deployment/implementation, and trouble shooting.
- Aruba Silver peak SDWAN. Hands-on experience working on Wireless technologies - Aruba Central, Cisco WLC C9800/DNAC/LWAP, 4G Cradle Point.
- Hands-on experience on managing the F5 product Big-IQ, Big-IP LTM/GTM, Physical/Virtual/Viprion-Host load balancer.
- Hands-on experience working on the SASE (Secure Access Service Edge) solution and its integration with SDWAN.
- Understanding of Next Generation Firewall setup and basic hands-on over Firewall logs review.
- Understanding of end-to-end data flows and traffic patterns (Wireshark).
- Person with Automation, innovation, problem solving, innovative thinker, and a solution mindset.
- To adhere to quality standards, regulatory requirements, and company policies, ensure a positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
- To participate or contribute to the EN business in the creation of proposals to drive Service improvement plans.
- To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations /L3 level support and doing incident & problem management.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Job Description:About the company
We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.
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