• Job Description

  Req#: 2797248
  Come build the future with Amazon Global Air!
  
  A part of Amazon’s transportation solution, Amazon Global Air provides an exhilarating, customer-centric transportation option to safely and efficiently deliver goods across long distances. We’re defining the future of air cargo through a talented, diverse team, leveraging innovative technologies and a sustainability-aware mindset to solve large-scale challenges. Ready for your career to take off? Fly Amazon!
  
  To be considered for this role, the candidate must be available for days or nights throughout the week.
  
  This role is based at the CVG19 site located in Erlanger, KY and is not available for remote work.
  #AmazonAir #FlyAmazon
  
  Eligibility Requirements
  - Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
  - Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
  - This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Amazon to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring them into a safety-sensitive position, if applicable.
  - Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
  
  
  Key job responsibilities
  - Coordinate Unit Load Device (ULD) and Infinity bag balancing across Amazon Air Network Gateways
  - Monitor dashboards to track daily ULD and Infinity bag counts at gateways and coordinate movements to rebalance
  - Coordinate and relay late line haul information between Gateway, Corporate and line haul teams
  - Deep dive variances in Contrails reporting and ACL reporting and then report findings through leadership to resolve
  - Monitor gateway weather conditions to mitigate impacts to ULD balancing
  - Monitor and verify gateway compliance and report formatting
  - Publish performance metrics to assist with driving business results
  - Identify and eliminate root causes of defects in order to drive efficiency in ULD and Infinity bag balancing operations
  - Understand business impact of trends and make decisions based on available data
  - Escalate problems or variances in the information and data to relevant owners and teams and follow through on the resolutions to ensure delivery
  - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
  - Communication via telephone, chime communications, and video telecommunications
  - Work independently in a high-pressure environment
  - Build partnership capacity across Amazon Gateways
  
  A day in the life
  Network Operation Associates assist in the resolution of stakeholder issues of daily freight movements flowing into and out of the Amazon Air Network. An ideal candidate has a background in either Air or Ground Transportation and excellent data-driven problem resolution skills. This role will pull and analyze data with ease, drive process improvements, standardize processes and eliminate the root cause of defects within current systems.
  
  - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  - Work 40 hours/week, and overtime as required- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
  
  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

Notice