• Job Description

  Req#: R0007043

  Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

  Who We're Looking For

  The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.

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  Some of What You'll Do

  Scope of the Role:

  · Direct Reports: This is an individual contributor role.

  Key Responsibilities:

  · Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration.

  · Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools (e.g.: Netcool, Nagios, Custom Dashboards) and Ticketing Systems (e.g.; Remedy)

  · Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs.

  · Demonstrate and apply thorough hands-on experience of Linux System Administration skills with a focus on Application Monitoring, initial troubleshooting and Resolution of the of the incidents with each application.

  · Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Application support documentation for the Network Operations Center (NOC).

  · Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.

  · Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.

  Experience, Education and Certification:

  · 1.5 yrs to 3 years of NOC experience preferred (Application Monitoring and Resolution)

  · Preferred RHEL System Administration training or Certification from an accredited Trade School or Academy.

  Additional Requirements:

  · Use of the English language in verbal and written communications is a requirement for this position.

  · Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.

  · Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.

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  Why You Should Join Us

  Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

  At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

  Know someone at Syniverse?

  Be sure to have them submit you as a referral prior to applying for this position.

• About the company

  Syniverse's secure, global network reaches billions of people and devices. We empower businesses to transform how they connect and engage with customers.

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