Position Title: Network Provisioning Specialist (T3)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it possible to transform the way we live and work. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US.

Role

The Network Provisioning Specialist (NPS) is responsible for aspects of the design, provisioning, turn-up and documentation of lit services sold on the Crown Castle Fiber network. Circuits are designed and configured within the various switched data and optical wave networks (including but not limited to Juniper MX, Cisco ASR, MRV, Ciena 3900 switches, Ciena 6500) using company defined configurations and standards.

Responsibilities

Network Provisioning Specialists (NPSs) will be capable of mastering and performing MOST of the following (as they work towards Network Provisioning Engineer qualification)

• Ethernet and IP circuit design and documentation using NetCracker and Visio
• Manual provisioning and troubleshooting of live production switches and routers – experience with Juniper, MRV, Cisco and Ciena 6500 preferred
• Internet Route Registry updates
• DNS configuration and support
• Participation in a rotating 24/7 on-call schedule and after-hours maintenance
• Attend Kick-Off meetings in person or by phone
• Communicate clearly and effectively with Project Manager(s); flag jeopardies identified during the Provisioning process
• After completion close out tasks in appropriate system(s).
• Support Field Operations as required
• Flag capacity constraints to Supervisor/Manager as necessary

Expectations

• Experience working with and provisioning to third party carriers
• Ability to work effectively independently and in a group; provide help and support to other divisions of the company.
• Comfortable in a fast-paced office environment and ability to meet multiple assignment deadlines
• Proven fault identification and analysis skills, critical thinking, some level of ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity
• Experience documenting network facilities and circuits
• Understanding of Collocation and Carrier Hotel “Meet Me Rooms – (MMR)”, cross connect and demarcation standards and procedures.
• Understanding of Customer (or Carrier) Facility Assignments (CFA)
• Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information
• Excellent verbal and written communication skills
• Excellent organizational/administrative skills
• A positive attitude and desire to deliver exceptional results for our customers.
• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Education/Certifications

• High school diploma or equivalent
• Minimum 2 year technical degree or equivalent work experience (Civilian and/or Military)
• JNCIA certification is a plus
• Netcracker Circuit Inventory Management experience a plus

Experience/Minimum Requirements

• 2+ years of Ethernet, and/or DWDM circuit design, provisioning or equivalent engineering experience (Entry Level NPS may be considered based on other experience and qualifications)
• 2+ years in a carrier or ISP environment (Entry Level NPS may be considered based on other experience and qualifications)
• Knowledge and experience in wide area networking solutions that utilize at least (3) of the following; dark fiber, SONET, DWDM, IP and switched Ethernet
• Some understanding and experience in provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, tag swapping and stacking, IP routing including BGP
  
  

Organizational Relationship

Reports to: Manager, Network Provisioning

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

For New York, Colorado, California and Washington residents the hiring range offered for this position is $65,000 - $80,000 annually. In addition to salary, employees are eligible for an annual bonus of up to 10% of annual salary and restricted stock. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)