ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the position include, but are not limited to;

• Manages, Configures, Troubleshoots, and Updates VMware and Hyper-V virtual environments to optimize performance and resource utilization.
• Implements and maintains Veeam backup solutions, ensuring all critical data is securely backed up and recoverable.
• Monitors and troubleshoots storage devices.
• Monitors network performance, troubleshoots issues, and ensures network security protocols are up to date.
• Collaborates with IT team members to support network-related projects and initiatives.
• Provides technical support and guidance on virtualization, backup strategies, and network management.
• Documents system configurations, updates, and changes in accordance with company policies.
• Creates and maintains up-to-date network diagrams.
• Complies with JSOX, CJIS, and ISO.
• Network environment:
  • LAN – Configures and maintains routers, switches, and firewalls.
  • Copiers/Printers/Print Server – Monitors/Maintains availability of printers.
• Documentation:
  • Network – IP Address and DNS.
  • Maintains hardware and software asset inventory.
  • Service tickets – updates with work performed and closes after user request has been satisfied.
  • Reviews and recommends changes to IT documents and procedures as needed.
  • Supports Fujitsu documentation requirements (parent company) as needed.
• Production Environment:
  • Maintains Production environment systems.
  • Maintains routers and switches.
• Disaster Recovery (DR):
  • Reviews, recommends, and implements changes to DR processes and documents.
  • Validates DR functionality with regularly scheduled failover testing.
• Regular work site attendance
• Schedules and applies Windows updates and patches to maintain system security and functionality.

Other Duties and Responsibilities:

• Provides desktop support for users in Canada and U.S.
• Works with the Manager - IT to implement initiatives as required.
• Works with Manager-IT to move data centers to a cloud-based environment.
• Adheres to company policies, ISO requirements, safety, and quality.
• Supports continual improvement efforts.
• Additional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable, and related duties may be assigned to meet the ongoing needs of the organization.

QUALIFICATIONS

• Proven experience with VMware virtualization technologies and Veeam backup solutions.
• Familiarity with Windows Server environments and proficient in managing Windows updates.
• Strong understanding of network principles, including TCP/IP, DNS, DHCP, and troubleshooting techniques.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Relevant certifications (e.g., VCP, Veeam Technical Certification, Microsoft Certified) are a plus.
• Ability and willingness to learn and apply technical information and instructions.
• Strong attention to detail.
• Time management and the ability to complete issues in a timely manner.
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Project management skills.
• Ability to work independently (and with limited supervision) while understanding the necessity for communicating and coordinating work efforts with employees and departments at all levels within the organization.
• Ability to multi-task and work under pressure.
• Strong organizational, analytical, and problem-solving skills, along with excellent verbal and written communication skills.
• Ability to analyze detail and perform structured decision-making daily.
• Ability to develop solutions to a variety of problems of moderate to large scope and complexity using company or departmental policies as guidelines.
• Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives.
• Quality oriented.
• High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks.
• Strong influencing, collaboration, and relationship-building skills.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communications skills. Friendly, helpful and a can-do attitude.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION and/or EXPERIENCE

Bachelor’s degree in computer science or related field or an applicable valid professional IT certification and a minimum of 3 years’ experience in similar role, and/or training; or equivalent combination of education and experience.

Desired Experience:

• Understanding of networking, firewalls, routing and switching.
• Previous Windows server administration required; Linux administration desired.
• Previous DR experience a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

Preferred candidate will hold one or more valid professional IT certifications

COMPUTER SKILLS

Demonstrate ability effectively using computers and applicable computer software. Advanced knowledge of Excel, Word, Adobe, PowerPoint, and Outlook required. As well as all related server management software and tools to be proficient at job duties. Experience with ERP systems a plus.

LANGUAGE SKILLS

Demonstrate ability to read, comprehend, and respond appropriately through written or verbal form in English when required; ability to demonstrate tactfulness when communicating, to include internal communication with staff members of all levels; ability to effectively communicate with a variety of audiences; ability to analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Demonstrate ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Demonstrate ability to effectively apply common sense and follow through to daily tasks; demonstrate ability to work with little or no supervision; demonstrate excellent analytical skills; demonstrate ability to efficiently conduct research.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, fingers to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 50 pounds; demonstrate clear vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

ENSORY DEMANDS

May spend long hours in intense concentration on the computer entering information which requires attention to detail and high levels of accuracy.

MENTAL DEMANDS

There are a number of deadlines associated with this position, which may cause significant stress. The employee must also deal with a wide variety of people / departments on various issues and must be able to work well in a changing and growing environment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations to enable individuals with disabilities to perform the essential functions.

The noise level in the office/lab work environment is usually quiet. The noise level on a production floor is moderate to loud.

TRAVEL

Must be able and willing to travel (up to 10%) both domestically and internationally. Willing to travel by plane to locations in other states/countries.

Valid Passport and Driver’s License is required at all times for this position.