Tata Consultancy Services
Network Support Engineer
This job is now closed
Job Description
- Req#: 358244
2-5 years of experience in Network Operations support Monitoring Network Performance and identify or detect potential issues or incidentsusing various Monitoring tools Monitoring alerts through specific network monitoring tools – that includes butnot limited to Data, Voice / SBC and SDWAN monitoring Respond to alerts and incidents adhering to SLA, analyze and escalate issues as needed Working experience in handling soft calls e.g. Genesys (Contact center support forTechnical Support calls from infra users) Handle UCC calls – skilled in inbound /outbound call flows Execute document-based troubleshooting or resolution steps on handling known errors and issues Good Knowledge in Switching & Routing, Wireless, SDWAN Good knowledge in both Switching Protocol – VLAN, VTP, STP, Trunk and Stacking, andRouting Protocol – Static, Default, RIP, EIGRP, OSPF, BGP Troubleshooting trunk, signaling, one-way audio issues Responsible for investigating and troubleshooting L1.5 level Network issues. Good in Documentations - Prepare and update Standard Operating Procedure (SOP) Technical co-ordination with the OEM support in the event of any Technology assistance Technical co-ordination with Service provider for Network service-related issues(Ex: Circuit down, Packet loss, Slowness, Flap) Coordinate with Customer Local Site Contact for Hardware/cabling/ WAN link related issues Be a part of the support organization that provides 24/7 Operations and escalation support on a rotational shift basis
Salary Range: $50,000-$70,000 a year
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.