Technical/Functional Skills

• At least 5 years of experience as an Engineer or Administrator of Transport Networking, preferably at a Utility or Telecommunication company.

• Strong experience with Ciena Carrier Ethernet/DWDM, Nokia SAR Carrier Ethernet, SEL ICON, Nortel and Ciena Legacy SONET equipment preferred.

• Direct experience with logging in, configuring, and managing these hardware types.

• A strong working knowledge of Transport Networking and Support at an enterprise level.

• Experience working on projects and managing project tasks.

• Experience managing Change Tasks in an ITIL environment using ServiceNow or similar tool.

• Additional networking experience such as routing, switching, firewalls is a plus.

• Ability to work independently and self-manage work tasks and schedule.

• Ability to update documentation and network drawings.

• Ability to adapt work schedule to meet the needs for work in the US Eastern and Central time zones..

• Manage and guide the team, interface with Customer, and handle the Escalation management.

• Able to communicate with customers and be able to present solutions to customers.

• Excellent presentation skills

• Strong customer service focus

• Excellent communication skills. Must be able to clearly interact with customers, understand the requirements and communicate with the offshore team. Must be able to participate and represent the team in Change and Incident Management meetings.

• Excellent troubleshooting, interpersonal, oral, and written communication skills.

• Ability to work under pressure in a fast-paced environment.

• Handle the Vendor Management

• ITIL V4 Framework

• Good Technical Communication and documentation

• Awareness of industry’s latest technology trends and applications

• Ability to think strategically.

• Very strong client-facing and communication skills

Experience Required • Experience in raising change request and present the change in the CAB.

• At least 5 years of experience as an Engineer or Administrator of Transport Networking, preferably at a Utility or Telecommunication company.

• Strong experience with Ciena Carrier Ethernet/DWDM, Nokia SAR Carrier Ethernet, SEL ICON, Nortel and Ciena Legacy SONET equipment preferred.

• Direct experience with logging in, configuring, and managing these hardware types.

• A strong working knowledge of Transport Networking and Support at an enterprise level.

• Experience working on projects and managing project tasks.

• Experience managing Change Tasks in an ITIL environment using ServiceNow or similar tool.

• Additional networking experience such as routing, switching, firewalls is a plus.

• Ability to work independently and self-manage work tasks and schedule.

• Ability to update documentation and network drawings.

• Ability to adapt work schedule to meet the needs for work in the US Eastern and Central time zones..

• Manage and guide the team, interface with Customer, and handle the Escalation management.

• Able to communicate with customers and be able to present solutions to customers.

• Excellent presentation skills

• Strong customer service focus

• Excellent communication skills. Must be able to clearly interact with customers, understand the requirements and communicate with the offshore team. Must be able to participate and represent the team in Change and Incident Management meetings.

• Excellent troubleshooting, interpersonal, oral, and written communication skills.

• Ability to work under pressure in a fast-paced environment.

• Handle the Vendor Management

• ITIL V4 Framework

• Good Technical Communication and documentation

• Awareness of industry’s latest technology trends and applications

• Ability to think strategically.

• Very strong client-facing and communication skills

• Experience in high severity incident handling and escalate to correct time if required.

• Good to have ITIL, certification

Salary Range: 65,000-$80,000 a year