Job summary

Practice Plus Group are excited to start recruiting at ourbrand new111 call centre in Stockton-on-Tees.This is a great opportunity to join and play a big role in one of thelargest providers of NHS 111services.

This is an excellent opportunity to build on yourNursing or Paramedic experienceand to continue to deliver outstanding patient care without the physical demandof acute work.

Here at Practice Plus group we valuework life balance and create bespoke rota patternsto fit around yours needs as we together provide the highest standards of healthcare to our patients.We offer flexible working including hybrid or homeworking opportunities. To qualify for home working you`ll have to work from the site for at least the first 6 months of employment.

You`ll receive:

• Pay:£22.39 per hour(7am-11pm) and£25.46 per hour(11pm-7am), with further pay enhancements of£28.00 per hourwhen workingbetween Friday 18:00 to Monday 7:00am
• Any training hours will be paid at£22.39 per hour
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
• Full control over your working hours, with guaranteed regular breaks and as muchflexibilityas we can provide plus potential forhome working.
• Practice Plus Group benefits includingcompany pension scheme, life assurance, cycle to work scheme, retail discounts,and anemployee assistance programme for you and your family.

Main duties of the job

What your typical day looks like

• You will be working with patients and providing them withtelephone triage using the NHS Pathways systems.
• In 111 we get calls about pretty much anything, henceno two-days will be the same.However, youwill receive a lot of support from the software systems as well as your team.
• You will be able toplan your working hoursto fit with your lifestyle and log off when your shift is over. You will know your start and finish time.
• You will report into the Clinical Team Leader and Clinical Leads,have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.

You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:

• Full-TimeMonday-Friday (9am-5pm) for four weeks
• Part-TimeTues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for five weeks

The first training course is starting on the 22nd of April!

You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own. Post training, you will work your bespoke shift pattern,we offer part-time of full-time hours ranging from 16 - 38.5 hours per week.

About us

The successful candidate will have the following skills and experience:

• Good level of education
• Minimum of one year's management experience
• Ability to write reports, business correspondence, and procedure manuals
• Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
• Understanding of call centre metrics and resource planning methods
• Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
• Excellent people management skills and performance management skills
• Professional and driven, yet communicative and highly approachable

We are looking for:

• UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
• Excellentlistening and communicationskills, with good IT and keyboard skills.
• A realpassionfor providing outstanding patient care, with a commitment to making the most of continuous learning withina well-structured, well-supported team.

If you'd like to learn more about this role, or have any questions, please contact Valentin on valentin.baciu@practiceplusgroup.com