• Job Description

  Req#: M0051-HA-DBY-0624?language=en&page=789&sort=publicationDateDesc

  Job summary

  Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!

  Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need.

  Competitive salary: Training and daytime shifts: £11.67 per hour Evenings and night shifts: £15.17 per hour Weekend shifts: £16.92 per hour

  Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.

  Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.

  Private Medical Insurance: We take care of your health and wellbeing with private medical insurance provided through Westfield Health, ensuring access to quality healthcare when you need it most. Membership includes direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care.

  NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!

  Main duties of the job

  What your typical day looks like:

  Serving as the initial contact for the public regarding urgent healthcare concerns.

  Assessing patients using NHS Pathways to direct them to the most suitable care.

  Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies following up with appropriate actions and responses.

  Impactfully contributing to patients well-being.

  Offering general comfort and being a source of solace.

  To be a successful Health Advisor youll need:

  Motivation, passion, positivity, resilience, and determination to provide outstanding patient care.

  Excellentlistening and communicationskills, supported by IT and keyboard skills.

  A desire to engage with the public at their time of need coupled with a strong telephone manner.

  The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanour.

  At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination.

  We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.

  About us

  DHU Healthcare other benefits:

  Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.

  Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.

  Cycle to Work Scheme: Stay active and reduce your carbon footprint with our cycle to work scheme, making it easier for you to commute in a healthy and sustainable way.

  Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.

  Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We cant always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!

  Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.

  Date posted

  07 June 2024

  Pay scheme

  Other

  Salary

  £22,816 to £24,336 a year Pro Rata Per Annum

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  M0051-HA-DBY-0624

  Job locations

  Orbis Building

  Riverside Road, Pride Park

  Derby

  Derbyshire

  DE24 8HY

  
  

  Job description

  Job responsibilities

  The health advisor will be part of a multi-professional/skilled team including clinical and support staff providing accessible health services to the population across Derbyshire and surrounding areas. A commitment to quality service and excellence in all that DHU Health Care undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care.

  • Answering calls from the general public in an efficient and courteous manner using agreed DHU, NHS Pathways and 111 policies, protocols and standards.
  • Accurately recording, checking or amending details on the call logging computer system Adastra.
  • Signpost patients to the appropriate care using the Directory of Services where appropriate.
  • Triage patient calls using the NHS Pathways triage system.
  • Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
  • Maintain a tidy office/call centre at all times.
  • Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner.
  • Adhere to all procedures, protocols and other relevant memorandum as appropriate.
  • Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service.
  • Attend training and meetings as and when required to do so by Management.
  • Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
  • Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff.
  • Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other DHU sites.

  Training

  Comprehensive 7 weeks Pathways training course provided plus ongoing development throughout your DHU Career! We offer AM and PM training courses, and you will need to commit to full time training.

  Shift Patterns

  We offer a variety of shift patterns including 4 on 4 off, mornings, evenings, and reduced hours/days.

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Job description

  Job responsibilities

  The health advisor will be part of a multi-professional/skilled team including clinical and support staff providing accessible health services to the population across Derbyshire and surrounding areas. A commitment to quality service and excellence in all that DHU Health Care undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care.

  • Answering calls from the general public in an efficient and courteous manner using agreed DHU, NHS Pathways and 111 policies, protocols and standards.
  • Accurately recording, checking or amending details on the call logging computer system Adastra.
  • Signpost patients to the appropriate care using the Directory of Services where appropriate.
  • Triage patient calls using the NHS Pathways triage system.
  • Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
  • Maintain a tidy office/call centre at all times.
  • Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner.
  • Adhere to all procedures, protocols and other relevant memorandum as appropriate.
  • Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service.
  • Attend training and meetings as and when required to do so by Management.
  • Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
  • Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff.
  • Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other DHU sites.

  Training

  Comprehensive 7 weeks Pathways training course provided plus ongoing development throughout your DHU Career! We offer AM and PM training courses, and you will need to commit to full time training.

  Shift Patterns

  We offer a variety of shift patterns including 4 on 4 off, mornings, evenings, and reduced hours/days.

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Person Specification

  Experience

  Essential

  • Previous experience within Customer Service
  • Possess excellent communication skills and telephone manner
  • Work quickly and accurately under pressure
  • Demonstrate a caring and professional attitude at all times
  • Be motivated, passionate, positive, resilient and determined to provide the best care
  • Excellent attention to detail

  Person Specification

  Experience

  Essential

  • Previous experience within Customer Service
  • Possess excellent communication skills and telephone manner
  • Work quickly and accurately under pressure
  • Demonstrate a caring and professional attitude at all times
  • Be motivated, passionate, positive, resilient and determined to provide the best care
  • Excellent attention to detail

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  DHU Healthcare

  Address

  Orbis Building

  Riverside Road, Pride Park

  Derby

  Derbyshire

  DE24 8HY

  
  

  Employer's website

  http://www.dhuhealthcare.com/ (Opens in a new tab)

  Employer details

  Employer name

  DHU Healthcare

  Address

  Orbis Building

  Riverside Road, Pride Park

  Derby

  Derbyshire

  DE24 8HY

  
  

  Employer's website

  http://www.dhuhealthcare.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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