• Job Description

  Req#: E0314-25-2380?language=en&page=142&sort=publicationDateDesc

  Job summary

  Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If youre calm under pressure, empathetic and passionate about providing vital care and support, we want to hear from you.

  You will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments and offer non-clinical advice using the NHS Pathways System.

  Please feel free to click on the link to watch a video of a how a typical call might be like - Simulation Call

  At Practice Plus Group, we value and invest in our team. We offer a range of additional benefits to enhance your lifestyle and wellbeing including annual leave, paid training, competitive pension scheme and wellbeing support such as headspace. For more details on our full benefits package, click here.

  £12.21 per hour (7am-11pm)

  £15.18 per hour (11pm-7am)

  Enhanced rate of £15.71 per hour when working between Friday 18:00 to Monday 7:00am.

  Please note that the weekend rate is a none-contractual incentive for working unsociable hours and you will be paid £12.21 during your training.

  We understand the importance of flexibility and have a variety of different shift patterns to offer based on 24 hours per week.

  Main duties of the job

  We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

  Full-Time: Monday-Friday (9am-5pm) for 4 weeks

  Part-Time: Tues, Weds, Thurs (6pm-9:30pm) and Sat-Sun (9am-5pm) for 6 weeks

  It is essential that you attend training every day.

  You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.

  For more information about the training, please click here

  You will be using the NHS 111 Pathways system toassess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.

  Some of your responsibilities will be:

  • You will be the first point of contact for patients, providing time-critical advice.
  • Youll assess and prioritise a wide range of calls based on urgency.
  • Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
  • Provide guidance to patients regarding their symptoms and next steps in their care.
  • Ensure accurate, clear, and detailed records of all calls for continuity of care.

  About us

  What we'll look for in you

  • Ability to manage difficult or distressed patients, especially in high-pressure situations.
  • Ability to explain medical instructions and guidance in an easy-to-understand manner.
  • Good judgement skills to assess patient conditions and provide accurate advice.
  • Meticulous in documenting and ensuring accurate patient information is provided.
  • Capable of managing multiple cases and prioritizing urgent calls.
  • Computer and IT software literate.
  • GCSE/Functional Skills English and Maths (or equivalent).

  Were proud to be one of England's leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone - patients and colleagues alike, how we'd want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all.

  For more information, please email Mica Adamson Mica.Adams@practiceplusgroup.com

  Candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check.

  Details

  Date posted

  08 May 2025

  Pay scheme

  Other

  Salary

  £12.21 to £15.71 an hour £12.21 - £15.71 per hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  E0314-25-2380

  Job locations

  Cavendish House

  Teesdale Business Park

  Stockton-on-tees

  Yorkshire

  TS176QY

  
  

  Job description

  Job responsibilities

  Are you looking for an opportunity to make a difference in peoples life? As a valued member of our new NHS 111 Stockton team, you will be doing exactly that. Join us as Health Advisor, and assist our patients when they need you the most!

  What you will get:

  • £12.11 per hour (7am-11pm) and £15.05 per hour (11pm-7am), with further pay enhancements of £15.58 per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.
  • 33 days annual leave, increasing with service up to 36 days per year, including bank holidays.
  • Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
  • Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.
  • Weekend part time shifts to help you juggle your other commitments.

  Upcoming training courses: Tuesday 6th May - Full Time Training (Monday - Friday, 9am - 5pm for 4 weeks Monday 19th May - Full Time Training (Monday - Friday, 9am - 5pm for 4 weeks

  Job description

  Job responsibilities

  Are you looking for an opportunity to make a difference in peoples life? As a valued member of our new NHS 111 Stockton team, you will be doing exactly that. Join us as Health Advisor, and assist our patients when they need you the most!

  What you will get:

  • £12.11 per hour (7am-11pm) and £15.05 per hour (11pm-7am), with further pay enhancements of £15.58 per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.
  • 33 days annual leave, increasing with service up to 36 days per year, including bank holidays.
  • Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
  • Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.
  • Weekend part time shifts to help you juggle your other commitments.

  Upcoming training courses: Tuesday 6th May - Full Time Training (Monday - Friday, 9am - 5pm for 4 weeks Monday 19th May - Full Time Training (Monday - Friday, 9am - 5pm for 4 weeks

  Person Specification

  Qualifications

  Essential

  • Please see job spec requirements

  Desirable

  • Please see job spec requirements

  Experience

  Essential

  • Please see job spec requirements

  Desirable

  • Please see job spec requirements

  Additional Criteria

  Essential

  • Please see job spec requirements

  Desirable

  • Please see job spec requirements

  Person Specification

  Qualifications

  Essential

  • Please see job spec requirements

  Desirable

  • Please see job spec requirements

  Experience

  Essential

  • Please see job spec requirements

  Desirable

  • Please see job spec requirements

  Additional Criteria

  Essential

  • Please see job spec requirements

  Desirable

  • Please see job spec requirements

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Practice Plus Group

  Address

  Cavendish House

  Teesdale Business Park

  Stockton-on-tees

  Yorkshire

  TS176QY

  
  

  Employer's website

  https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

  Employer details

  Employer name

  Practice Plus Group

  Address

  Cavendish House

  Teesdale Business Park

  Stockton-on-tees

  Yorkshire

  TS176QY

  
  

  Employer's website

  https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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