• Job Description

  Req#: C9195-25-0325?language=en&page=443&sort=publicationDateDesc

  Job summary

  NHS 111 Integrated Urgent Care Clinical Advisor

  NHS 111 Clinical Advisor's - salary: Band 6 (£38,682 - £46,580) + unsocial hours allowance as per section 2 Agenda for Change.

  Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.

  Full and part time positions available, with a minimum requirement of 24hrs per week.

  We're currently recruiting for courses starting in Sept, Oct and Nov 2025.

  We are unable to offer visa sponsorship for this role.

  Main duties of the job

  Working with NHS 111 is a demanding but highly rewarding career where you'll realise you're making a difference to patients who use the service every day.

  Are you're seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritizes high-quality patient care and the continuous professional development of its staff? We're on the lookout for dependable, compassionate, and enthusiastic clinical advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including health advisors, nurses, paramedics, mental health practitioners, pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.

  You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

  About us

  • Training and support from our dedicated in house education team.
  • A nationally recognized qualification in Pathways.
  • Access to continual professional development and opportunities within SCAS and the NHS
  • Occupational Health support along with an Employee Assistance Programme.
  • Enrolment into the NHS Pension Scheme
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

  Details

  Date posted

  28 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 6

  Salary

  £38,682 to £46,580 a year Pro rata, per annum

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  195-25-CA-NH-CLA-A

  Job locations

  Northern House

  Talisman Business Park

  Bicester

  OX26 6HR

  
  

  Job description

  Job responsibilities

  You will need to be able to commit to a 9-week full time training programme which will be fully paid.

  If you have;

  • NMC registration or
  • HCPC Registration
  • At least 3 years minimum post registration experience
  • Registered general nurse (RN1, RNA)
  • Triage experience
  • Ability to remain calm under pressure
  • Good level of computer literacy
  • Ability to communicate effectively
  • Recent professional clinical experience
  • Prepared to work 5/8 weekends in a 4-week period and the shifts are 6/8 hour in length.

  Desirable Requirements:

  • Motivated towards further professional development
  • Understanding of Clinical Governance and audit practices
  • Flexible working approach

  Job description

  Job responsibilities

  You will need to be able to commit to a 9-week full time training programme which will be fully paid.

  If you have;

  • NMC registration or
  • HCPC Registration
  • At least 3 years minimum post registration experience
  • Registered general nurse (RN1, RNA)
  • Triage experience
  • Ability to remain calm under pressure
  • Good level of computer literacy
  • Ability to communicate effectively
  • Recent professional clinical experience
  • Prepared to work 5/8 weekends in a 4-week period and the shifts are 6/8 hour in length.

  Desirable Requirements:

  • Motivated towards further professional development
  • Understanding of Clinical Governance and audit practices
  • Flexible working approach

  Person Specification

  Experience

  Essential

  • Recent professional experience
  • Triage Experience
  • Customer Service Experience
  • Experience of dealing with emotionally charged situations

  Desirable

  • Previous experience in a call centre environment such as NHS direct
  • Supervisory/coaching/mentoring experience

  Qualifications

  Essential

  • Registered general nurse (RN1, RNA), Specialist Practitioner or Paramedic
  • Valid registration with NMC/HCPC

  Desirable

  • Teaching or assessing qualification

  Person Specification

  Experience

  Essential

  • Recent professional experience
  • Triage Experience
  • Customer Service Experience
  • Experience of dealing with emotionally charged situations

  Desirable

  • Previous experience in a call centre environment such as NHS direct
  • Supervisory/coaching/mentoring experience

  Qualifications

  Essential

  • Registered general nurse (RN1, RNA), Specialist Practitioner or Paramedic
  • Valid registration with NMC/HCPC

  Desirable

  • Teaching or assessing qualification

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  South Central Ambulance Service NHS Foundation Trust

  Address

  Northern House

  Talisman Business Park

  Bicester

  OX26 6HR

  
  

  Employer's website

  https://scasjobs.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  South Central Ambulance Service NHS Foundation Trust

  Address

  Northern House

  Talisman Business Park

  Bicester

  OX26 6HR

  
  

  Employer's website

  https://scasjobs.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice