• Job Description

  Req#: U0088-25-0023?language=en&page=139&sort=publicationDateDesc

  Job summary

  Are you an organised and experienced Administrator, Care Coordinator, or Receptionist with good IT skills who is looking for a new and exciting challenge?

  Can you manage multiple tasks supporting a range of primary care services in a fast paced office environment, and do you care passionately about making a real difference to peoples lives?

  Greater Peterborough Network are looking for a skilled Administrator / Care Coordinator to join in helping to support its many Primary and Planned Care services.

  We are a dynamic and responsive team who pride ourselves on our can-do attitude, and seek a like-minded individual of such!

  This role will see you working Monday to Friday based in a busy and fast paced office in Peterborough City Centre, with possible travel required from time to time to other sites, and will work alongside an Admin team supporting our Operational and Clinical teams with the delivery of the many different primary care services that we provide for patients throughout Peterborough.

  The role will involve working with different services, and largely consist of general Admin Support duties including telephone support, handling referrals, planning clinics, as well as dealing with a incoming phone calls daily.

  Main duties of the job

  Typical Daily Duties could consist of

  Booking and arranging appointments for patients

  Printing clinical paperwork for clinics and home visits

  Accurately entering health information on to patient records

  Handling incoming referrals and helping to arrange and coordinate work and clinic lists for clinical staff

  Calling patients to confirm upcoming appointments and gather feedback following experiences using Greater Peterborough Network services

  Handling a high level of incoming phone calls and queries

  Working with and liaising with Peterborough GP Practices we support and provide services for

  About us

  Our vision:To provide the patients of Greater Peterborough with high quality, sustainable healthcare that supports them to stay well and at home for as long as possible.

  We are an ambitious at scale primary care organisation with a passion for integration and innovation.

  We provide:

  • Enhanced evening and weekend access to General Practice.
  • Deliver at scale services to improve the health and wellbeing of the populations we serve.
  • Home visiting and community services
  • Virtual ward services.
  • Advice to ambulance crews to help patients remain at home or to see the most appropriate secondary care team.
  • Recruitment, induction and support of workforce through a team dedicated to supporting Primary Care Networks and hosting of the Cambridgeshire & Peterborough Training Hub.

  Our principles

  • To attract innovation and investment into primary care.
  • To be dynamic always seeking out new opportunities.
  • To be the primary care provider at scale -supporting delivery of services at place level that benefits our patients and members.
  • To engage our clinical community identifying local clinical leaders to drive service redesign and delivery across our place.
  • To face challenges head on, working collaboratively to deliver solutions.

  Details

  Date posted

  19 May 2025

  Pay scheme

  Other

  Salary

  £23,000 to £25,000 a year Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  U0088-25-0023

  Job locations

  Allia Future Business Centre

  London Road

  Peterborough

  Cambridgeshire

  PE2 8AL

  
  

  Job description

  Job responsibilities

  Greater Peterborough Network are looking for a skilled Administrator / Care Coordinator to join in helping to support its many Primary and Planned Care services.

  We are a dynamic and responsive team who pride ourselves on our can-do attitude, and seek a like-minded individual of such

  This role will see you working Monday to Friday based in a busy and fast paced office in Peterborough City Centre, with possible travel required from time to time to other sites, and will work alongside an Admin team supporting our Operational and Clinical teams with the delivery of the many different primary care services that we provide for patients throughout Peterborough.

  The role will involve working with different services, and largely consist of general Admin Support duties including telephone support, handling referrals, planning clinics, as well as dealing with a incoming phone calls daily.

  Typical Daily Duties could consist of;

  Booking and arranging appointments for patients

  Printing clinical paperwork for clinics and home visits

  Accurately entering health information on to patient records

  Handling incoming referrals and helping to arrange and coordinate work and clinic lists for clinical staff

  Calling patients to confirm upcoming appointments and gather feedback following experiences using Greater Peterborough Network services

  Handling a high level of incoming phone calls and queries

  Working with and liaising with Peterborough GP Practices we support and provide services for

  Job description

  Job responsibilities

  Greater Peterborough Network are looking for a skilled Administrator / Care Coordinator to join in helping to support its many Primary and Planned Care services.

  We are a dynamic and responsive team who pride ourselves on our can-do attitude, and seek a like-minded individual of such

  This role will see you working Monday to Friday based in a busy and fast paced office in Peterborough City Centre, with possible travel required from time to time to other sites, and will work alongside an Admin team supporting our Operational and Clinical teams with the delivery of the many different primary care services that we provide for patients throughout Peterborough.

  The role will involve working with different services, and largely consist of general Admin Support duties including telephone support, handling referrals, planning clinics, as well as dealing with a incoming phone calls daily.

  Typical Daily Duties could consist of;

  Booking and arranging appointments for patients

  Printing clinical paperwork for clinics and home visits

  Accurately entering health information on to patient records

  Handling incoming referrals and helping to arrange and coordinate work and clinic lists for clinical staff

  Calling patients to confirm upcoming appointments and gather feedback following experiences using Greater Peterborough Network services

  Handling a high level of incoming phone calls and queries

  Working with and liaising with Peterborough GP Practices we support and provide services for

  Person Specification

  Qualifications

  Essential

  • Polite and clear telephone manner
  • Minimum of 2 years experience in a fast paced Admin role handling multiple tasks
  • Good general IT skills with experience using Microsoft Word, Excel and Outlook (or equivalent email/software packages) and will need to be someone who can learn new systems
  • Experience working in a public facing role, or experience providing excellent customer services
  • Ability to work well at times under pressure and manage multiple tasks
  • Will need to be accurate with data entry and have a good eye in attention to detail
  • Must be reliable and understand the importance of confidentiality

  Desirable

  • Although not essential, previous experience as an NHS Administrator or Receptionist, or in another NHS service delivery related post would be beneficial
  • Experience using SystmOne would be desirable but not essential

  Person Specification

  Qualifications

  Essential

  • Polite and clear telephone manner
  • Minimum of 2 years experience in a fast paced Admin role handling multiple tasks
  • Good general IT skills with experience using Microsoft Word, Excel and Outlook (or equivalent email/software packages) and will need to be someone who can learn new systems
  • Experience working in a public facing role, or experience providing excellent customer services
  • Ability to work well at times under pressure and manage multiple tasks
  • Will need to be accurate with data entry and have a good eye in attention to detail
  • Must be reliable and understand the importance of confidentiality

  Desirable

  • Although not essential, previous experience as an NHS Administrator or Receptionist, or in another NHS service delivery related post would be beneficial
  • Experience using SystmOne would be desirable but not essential

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Greater Peterborough Network

  Address

  Allia Future Business Centre

  London Road

  Peterborough

  Cambridgeshire

  PE2 8AL

  
  

  Employer's website

  https://greaterpeterboroughgps.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Greater Peterborough Network

  Address

  Allia Future Business Centre

  London Road

  Peterborough

  Cambridgeshire

  PE2 8AL

  
  

  Employer's website

  https://greaterpeterboroughgps.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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