• Job Description

  Req#: B0321-25-0006?language=en&page=5&sort=publicationDateDesc

  Job summary

  This is an opportunity to join the existing team for our Virtual Hub. The role blends that of a GP receptionist with sign posting and patient advisor. The post holder will both answer telephone calls from patients and will also receive electronic consultation requests from both E-Consult and Klinik platforms, depending on the GP Practice system. The role will then involve directing patients to, and booking them into /referring them onto the most appropriate service for their needs.

  The candidate will need a flexible approach to change and be instrumental in the delivery of the high quality patient centred care. The role will be based at our offices in Bracknell.

  This role gives the exciting opportunity to work with a dynamic and committed team and to help shape the delivery of services and projects to the patient population.

  Main duties of the job

  • Customer service via telephone and electronic consultations - interacting with a range of patients
  • Identification and referral via the correct pathway for patients
  • Help patients manage expectations within the surgery
  • Liaison with GPs, other professionals and relevant others within the multidisciplinary team
  • Data input and recording

  About us

  Berkshire Primary Care Ltd (BPC) is a GP Federation providing services for 13 practices and 4 Primary Care Networks (PCNs) in Bracknell and Ascot; Ascot PCN, Braccan PCN, Bracknell & District PCN, and The Health Triangle PCN. We serve a population of 143,000 patients and have been chosen by the PCNs to be Employers for the Primary Care Network additional roles.

  Details

  Date posted

  13 June 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  B0321-25-0006

  Job locations

  Spedan House

  Oldbury

  Bracknell

  RG12 8TQ

  
  

  Job description

  Job responsibilities

  Job description

  NHS Care Coordinator/Patient Adviser

  Key Relationships: Virtual Hub Team Leader, Project Manager, Multi- Disciplinary teams, Third Party Members and Patients

  General Duties / Key Responsibilities

  • Customer service via telephone and electronic consultations - interacting with a range of patients
  • Identification and referral via the correct pathway for patients
  • Help patients manage expectations within the surgery
  • Liaison with GPs, other professionals and relevant others within the multidisciplinary team
  • Data input and recording

  Person Specification

  Qualifications

  Essential

  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Good Planner
  • IT literate (training will be provided on specific systems)
  • Positive outlook
  • Embrace challenge and change
  • Be able to think clearly and analytically
  • Self-motivated
  • Be able to gather unbiased information
  • Reliable , honest and flexible
  • Well-presented and professional
  • Ability to deal with difficult conversations
  • Diplomacy

  Desirable

  • Experience in a telephone call centre or fast moving customer service position
  • Experience of working in a team environment

  Job description

  Job responsibilities

  Job description

  NHS Care Coordinator/Patient Adviser

  Key Relationships: Virtual Hub Team Leader, Project Manager, Multi- Disciplinary teams, Third Party Members and Patients

  General Duties / Key Responsibilities

  • Customer service via telephone and electronic consultations - interacting with a range of patients
  • Identification and referral via the correct pathway for patients
  • Help patients manage expectations within the surgery
  • Liaison with GPs, other professionals and relevant others within the multidisciplinary team
  • Data input and recording

  Person Specification

  Qualifications

  Essential

  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Good Planner
  • IT literate (training will be provided on specific systems)
  • Positive outlook
  • Embrace challenge and change
  • Be able to think clearly and analytically
  • Self-motivated
  • Be able to gather unbiased information
  • Reliable , honest and flexible
  • Well-presented and professional
  • Ability to deal with difficult conversations
  • Diplomacy

  Desirable

  • Experience in a telephone call centre or fast moving customer service position
  • Experience of working in a team environment

  Person Specification

  Qualifications

  Essential

  • Essential
  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Good Planner
  • IT literate (training will be provided on specific systems)
  • Positive outlook
  • Embrace challenge and change
  • Be able to think clearly and analytically
  • Self-motivated
  • Be able to gather unbiased information
  • Reliable , honest and flexible
  • Well-presented and professional
  • Ability to deal with difficult conversations
  • Diplomacy

  Desirable

  • Desirable
  • Experience in a telephone call centre or fast moving customer service position
  • Experience of working in a team environment

  Person Specification

  Qualifications

  Essential

  • Essential
  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Good Planner
  • IT literate (training will be provided on specific systems)
  • Positive outlook
  • Embrace challenge and change
  • Be able to think clearly and analytically
  • Self-motivated
  • Be able to gather unbiased information
  • Reliable , honest and flexible
  • Well-presented and professional
  • Ability to deal with difficult conversations
  • Diplomacy

  Desirable

  • Desirable
  • Experience in a telephone call centre or fast moving customer service position
  • Experience of working in a team environment

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Berkshire Primary Care Ltd

  Address

  Spedan House

  Oldbury

  Bracknell

  RG12 8TQ

  
  

  Employer's website

  http://berkshireprimarycare.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Berkshire Primary Care Ltd

  Address

  Spedan House

  Oldbury

  Bracknell

  RG12 8TQ

  
  

  Employer's website

  http://berkshireprimarycare.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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