• Job Description

  Req#: 113985

  Job Details

  Job Location: Blackberry Mountain - Walland, TN

  Position Type: Full Time

  Salary Range: $16.00 Hourly

  Job Shift: Graveyard

  Description and Qualifications

  Night Audit is responsible for overnight operations of the front desk, accounting, and security of Blackberry Mountain. Responsibilities will include activities at the Lodge and throughout Blackberry Mountain. Overnight responsibilities also include interaction with guests requiring the Night Audit to be an able and competent representative of Blackberry Mountain. The major results of this position are to effectively handle any questions, problems, concerns, and needs of any guests related to lodging, food, and beverage as well as the general safety of Blackberry Mountain’s buildings and grounds.

  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Strong self-motivator
  • Ability to be organized and follow up on tasks
  • Basic understanding of Windows programs and Point of Sale systems
  • Ability to follow routine instructions
  • Flexibility with scheduling for weekends and holidays
  • Positive phone interaction
  • Strong character
  • Ability to remain calm under pressure
  • Ability to multi-task
  • Desire for continued education and growth

  Guests Services

  • Answering and responding to guests' calls and individual needs
  • Late check-ins and early departures including luggage delivery and removal
  • Logging and delivering wake-up calls
  • Security checks and walk-throughs of the houses and cottage area
  • Light housekeeping in Cottages and common areas after late-night activities
  • Printing traces and arrival reports for the following day
  • Copying and delivery of the Times fax

  Accounting

  • Completion of opening paperwork for the next business day
  • Processing and delivery of guest folios with departure letters
  • Night audit entry and review
  • Support tasks required at various times by the Controller

  Security

  • Responding to fire alarms and taking appropriate steps
  • Observing property for potential security problems
  • Monitoring groups and individuals after hours

  Must comply with all company policies and procedures.

  Must be able to work well with other Team Members, Managers and interact with our guests.

  To perform the essential functions of this position regular and consistent attendance is required, as well as, the flexibility to work nights and weekends.

  SUPERVISORY RESPONSIBILITIES

  • None

  EDUCATION AND TRAINING

  • College degree or 2-3 years of hospitality/security experience preferred
  • High school diploma or equivalent
  • Must have a valid driver's license

  LANGUAGE SKILLS

  • Must have excellent written and verbal communication skills
  • Must be able to communicate effectively with guests, managers, and team members

  MATHEMATICAL SKILLS

  • Must have an understanding of basic math and accounting functions for night audit reports

  REASONING ABILITY

  • Must be able to make decisions under pressure
  • Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
  • Must be able to simultaneously manage diverse tasks

  PHYSICAL DEMANDS

  • Must be able to stand or walk for a long period of time
  • Must be able to personally manage time in order to stay alert
  • Must be able to lift up to 50 lbs.
  • Must be able to safely operate a company vehicle or golf cart

  WORK ENVIRONMENT

  • General office / front desk guest reception area
  • Must be able to work outdoors in all weather conditions
  • 5,200 acres of Blackberry Mountain property

  About Blackberry

  
  

  Blackberry Mountain, a Relais & Châteaux property, continues a legacy of world-renowned hospitality and unwavering dedication and appreciation for the land. Our team on the Mountain embodies a rich and diverse range of experience, knowledge and expertise. Every day on the Mountain, Southern hospitality meets outdoor lifestyle in an unparalleled hospitality and guest experience.

  A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

  From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

  Blackberry Mountain is an Equal Opportunity Employer.

• About the company

  Blackberry Farm, a luxury hotel and resort situated on a pastoral 4,200-acre estate in the Great Smoky Mountains, is one of the most celebrated small luxury resorts in the world.

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