• Job Description

  Req#: 516141

  
  

  Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Delta Conference Centre in Guelph, ON!

  Night Auditor (Overnight Shift 11 PM-7 AM)

  Job Purpose:

  • Welcome guests and consistently provide friendly and attentive service
  • Demonstrate professionalism at all times and comply with company standards of appearance
  • Maintain confidentiality of guest and proprietary information
  • Process all Night Audit Reports as per company policy, prepare systems for the next day.
  • Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate
  • Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
  • Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
  • Coordinate with Housekeeping to track and update room status in computer system
  • Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
  • Obtain vehicle license information and accurately record in guest’s reservation file
  • Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
  • Communicate with other departments to ensure guest requests are resolved without delay
  • Create reservations providing information regarding special rates, packages and cancellation policy(s)
  • Promote Hotel rewards program and provide details regarding membership and benefits
  • Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
  • Follow Health & Safety and Emergency policies and procedures
  • Maintain a clean and well organized work area
  • Ability to multi-task and work in fast paced environment

  • Ability to work various shifts including evenings, weekends and holidays

  Physical Requirements

  • Lift, carry, push, pull, and place objects weighing up to 30 pounds
  • Standing for extended periods of time.

  Qualifications and Requirements:

  High School diploma /Secondary qualification or equivalent.

  Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

  This job requires the ability to perform the following:

  • Frequently standing up behind the desk and front office areas.
  • Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
  • Handling objects, products and computer equipment.
  • Basic computer skills to operate various property management and reservations systems, etc.

  Other:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

  Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • Employee assistance program
  • Employee discount
  • Life insurance
  • Parental leave
  • Referral program

  Please note the successful applicant will be subject to a background record check.

  
  

• About the company

Notice