• Job Description

  Req#: NIGHT005966

  About The Perry Hotel

  The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

  DUTIES & FUNCTIONS:

  • Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage.
  • Ensure credit card system reconciles to daily transaction lists.
  • Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
  • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
  • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
  • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner.
  • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
  • Build rapport with rewards members, and distinguished visitors; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay.
  • Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed.
  • Identify, solicit, and sign up potential reward members (if applicable).
  • Maintain and market promotions and guest programs.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Follow all cash handling and credit policies.
  • Use proper two-way radio and phone etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain a clean work area.
  • Fill in and support coworkers and team as needed to ensure efficient operation.
  • Have knowledge of emergency procedures and assist when needed.
  • Perform duties, special assignments and projects as requested by management.

  The Perry Hotel offers it employees:

  Competitive Wages

  Employee Housing

  Paid Vacation Time

  7 Paid Holidays

  Employer-Sponsored Health Plans

  Dental Insurance

  Vision Insurance

  Disability Insurance

  Supplemental Insurance

  Life Insurance

  401K with Company Match

  And Much More

  Come Join Our Team...

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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