• Job Description

  Req#: 269112
  About TCS
  
  
  TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.
  
  
  Skills Required:
  • Enterprise Networks
  • Cisco Routers and Switches
  • Cisco Nexus platform
  • F5 load balancers
  • Checkpoint and Juniper FWs
  • Traffic analysis – traffic trending, packet captures
  • Scripting and Cisco ACI are nice to have skills
  
  
  Roles & Responsibilities:
  
  
  • Monitors, restores service, changes, supports, and handles day-to-day activities
  • 7/24/365 shiftwork schedule is required to run the mission critical systems for the company ensuring business service levels are met and environments are managed
  • Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements
  • Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident
  • Provides immediate response to production program or system problems
  • Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications
  • Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations
  • Provides initial triage, investigation and resolution of incidents
  • Provides end to end technology support including computer, applications, network and storage, and root-cause analysis, etc.
  • Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables
  • Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery
  • Supports deployment activities, managing implementation issues to resolution
  • Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution
  • Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment
  • Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available
  • Collaborates and engages with the appropriate areas across the bank
  • Develops or helps to develop the knowledge assets required for the operation
  • Promotes adherence to standards and industry best practices
  • Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas
  • Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, bu ilding communities of practice and networks across technology
  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
  
  
  
  
  Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.
  
  
  
  
  Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a two-week period. We invite you to continue to apply for other opportunities that match your profile.
  
  
  
  

• About the company

  Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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