• Job Description

  Req#: 544112

  NOC Applications & Analytics Specialist

  Position Overview

  We are seeking a highly skilled NOC Applications & Analytics Specialist to manage and enhance the tools and applications used within our Network Operations Center (NOC). This role is responsible for optimizing existing systems, ensuring they support operational efficiency, and providing data-driven insights to aid decision-making. The ideal candidate will collaborate with NOC personnel and management to enhance application functionality, improve workflows, and generate key performance metrics.

  Key Responsibilities

  Application Management & Enhancement

  • Oversee the day-to-day operation and functionality of NOC applications, including call center, alarm reporting, email management, project management, and circuit design tools.
  • Identify and implement enhancements to improve usability, efficiency, and automation.
  • Serve as the primary point of contact for troubleshooting application-related issues within the NOC.
  • Work with vendors and internal teams to optimize system performance and ensure seamless integration between applications.
  • Manage user access, configurations, and upgrades to maintain application reliability.

  Data Analytics & Reporting

  • Develop and maintain NOC performance dashboards to track KPIs, technical scorecards, and operational metrics.
  • Extract, analyze, and interpret data from multiple applications to support decision-making and process improvement.
  • Provide insights and recommendations to management based on system performance and historical trends.
  • Assist in creating reports that highlight network performance, alarm trends, ticket resolution times, and call center analytics.

  Collaboration & Process Improvement

  • Work closely with NOC engineers, analysts, and leadership to understand pain points and recommend improvements.
  • Lead training sessions for NOC staff on system updates, best practices, and new tools.
  • Partner with IT and software development teams to align application enhancements with business needs.
  • Participate in strategic projects related to process automation, system integrations, and data visualization.

  Required Qualifications

  • Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or a related field (or equivalent experience).
  • 3+ years of experience in network operations, IT applications, or data analytics.
  • Strong understanding of NOC operations and network monitoring tools primarily SolarWinds and deployment of the system in an existing environment.
  • Experience with reporting and data visualization tools (e.g., Power BI, Tableau, Excel).
  • Familiarity with ticketing systems, call center applications, and alarm management tools.
  • Excellent problem-solving, communication, and collaboration skills.

  Preferred Qualifications

  • Experience in telecommunications, ISP, or managed services.
  • Knowledge of ITIL frameworks and service management best practices.
  • Previous experience in process automation or scripting to enhance workflows.

  Why Join Us?

  • Opportunity to shape and optimize critical applications in a fast-paced NOC environment.
  • Work with cutting-edge network monitoring and analytics tools.
  • Collaborate with a dynamic and highly skilled operations team.
  • Competitive salary, benefits, and career growth opportunities.

  What We Offer

  • Core values that embody teamwork, integrity, and excellence
  • A super talented team who values hard work, success, and fun :)
  • Work/Life Balance
  • Premium health benefits (medical, dental, vision, flex spending, etc.)
  • Flexible and generous PTO schedule + paid Holiday schedule
  • 401K program

  Diversity & Inclusion

  Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.

• About the company

  Conterra provides high-performance network solutions for Enterprise, Carrier/Wholesale, K-12 Education and Healthcare organizations industries in metro and rural areas, coast to coast.

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