Frontier Communications

NOC Specialist III – VoIP

Employment typeOther

This job is now closed

  • Job Description

      Req#: oxNQsfwm

      NOC Specialist III – VoIP

      At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.

      What we’re seeking:

      The NOC Specialist III is an employee of the VoIP escalation team. Primary responsibility is vendor-level break/fix support in a 24/7 environment of Frontier’s Voice Over IP network.

      In this role, the NOC III Specialist will be responsible for troubleshooting network routers and switches, SBC, call feature platforms, and server environments to isolate the trouble and take the appropriate action to resolve it. The required shift would include 1 weekend day and on-call rotation. It requires highly technical skills along with the ability to interact with internal and external customers, vendors, engineers, operations, and all levels of management. In this remote role, you will be expected to collaborate with peers as required but can work anywhere in the contiguous United States.

      What we need in you:

      In this NOC Specialist III role, you’ll need to be very comfortable working cross-functionally to troubleshoot and document network issues that arise on the VoIP escalation team. Someone with strong communication skills and a sense of urgency along with their technical background will be successful in this role.

      What you’ll do:

      • Serve as an escalation point within the Advanced IP Services organization supporting the Commercial Customer Support Center and Tier 1 NOC, as well as work with Engineering as required for specific network or equipment issues
      • Isolate, troubleshoot, and bring to resolution network issues on Layer 1-5 network devices (Aggregators, ATM switches, Ethernet switches, Routers, SBCs, and VoIP Switches [META, CS2k, C15, C20, etc.])
      • Work with field technicians and local management to assist in the timely resolution of equipment failures or network-level outages
      • Immediately engage in VOIP MSI’s to ensure MTTR goals are met
      • Utilize, manage, and maintain network and performance monitoring tools to ensure network reliability (i.e. Netcool Suites, NMARS, IEMS, MetaView)
      • Provide feedback for ongoing changes to monitoring for continuous improvement of network surveillance
      • Perform Root Cause Analysis (RCA) for network outages that require details on what caused an outage, what was done to resolve it, and what can be done to reduce impact or prevent future occurrences
      • Perform and/or support configuration changes and upgrades to network elements carrying customer traffic with as little impact as possible

      What we offer:

      Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer include:

      • Salary Range: $53,000 - $172,000
      • 20 PTO (Paid Time Off) days + 10 paid holidays per year
      • Day one medical, dental, vision, and prescription drug plan
      • 401k match of 50% on 6% of eligible compensation
      • Same-sex spouse and domestic partner benefits coverage
      • 10 weeks of paid parental leave, 3 weeks of paid caregiver leave, and up to $10k in adoption program assistance

      What background you should have:

      • 5 years of network monitoring, support, or administration experience
      • 4-year degree in Computer Science / Information Technology or equivalent work experience in a related field
      • Great communication skills, both oral and written
      • Ability to work cooperatively in a team environment
      • Must be able to work any shift in a 24/7 environment
      • Shift work and some holidays are required

      Highly desirable experience:

      • Experience troubleshooting and maintaining Ethernet voice trunks
      • Deep understanding of VoIP routing architecture
      • Capability to understand and isolate issues supporting Commercial and Residential SIP/VOIP deployments
      • Experience configuring and supporting SBCs (GENBAND/Perimita)
      • Ethernet switch experience: Juniper/Cisco
      • Working knowledge of BPG/VPN networking
      • Experience with major Internet protocols such as TCP/IP, UDP, DNS, DHCP, BGP, OSPF, ISIS, MPLS, G.711 T.38
      • Knowledge of the following networking concepts: OSI model, IP subnetting, DNS, Ethernet, troubleshooting processes, GE/10GE/100GE circuit troubleshooting
      • Familiar with network standards protocols and best practices prescribed by ITU, IEEE, and MEF

      Additional experience:

      • Programming and scripting languages
      • Solaris/Linux administration experience
      • Planning, engineering, and provisioning
      • Project Management


      • CCNA/CCNP
      • MEF-CECP
      • MCT/Perimeta L2
      • Any vendor-specific certifications (Adtran, Calix, Ribbon, etc.)

      Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

      When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different and can add value, we encourage you to apply! #BuildGigabitAmerica

      Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

  • About the company

      Frontier Communications Corporation is an American telecommunications company.