ABOUT SOURCEPASS

We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business.

We have been named by Channel Futures as one of the world’s 501 most strategic and innovative MSP’s for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!

WHY JOIN US?

At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.

We have an exciting opportunity to join our amazing team of 500+ staff as a NOC Technician.

Feel free to check out our website at www.sourcepass.com to learn more about us!

POSITION SUMMARY

The primary role of a Sourcepass NOC Team is to ensure the customers success within Sourcepass. This success is driven by Sourcepass providing world class service, proactive maintenance and monitoring, backup & recovery, and securing infrastructure. The NOC team is key to providing these core support services.

RESPONSIBILITIES

• NOC Services
  • Deployment Validation
  • Endpoint software Upgrades
  • Deployment Validation
  • Resolving failed updates
  • Installation of Missing feature updates: 1809, 1903, 1909
  • Scheduling server rebooted as needed
  • Deploy and configure backup agents and policies
  • Troubleshoot backup agent alerts
  • Recover files and full system restores
  • DNS filtering Maintenance
  • LogMeIn Maintenance
  • Services True ups
  • Ticket Management
  • Project work as assigned
  • Ticket Status, Types, Billable, Boards, SLA’s, etc.
  • Complete tickets which you are assigned
  • If time allows, review unassigned tickets to be worked on within skillset
  • Submitted at the end of the week
• Antivirus Maintenance
• Windows Updates Maintenance
• Backup and Recovery
• Miscellaneous Services
• To be onboarded to Sourcepass’ ticket process and workflows
• Review tickets on NOC board
• Timesheets to be completed end of business for the current day
• Assistance with Sourcepass internal projects, Research and Development, Proof on Concepts, Etc.

DESIRED SKILLSET/EXPERIENCE

• Arrives to work on time and ready to take action
• Motivated to resolve issues efficiently.
• A desire to improve skillset by earning industry certifications (We pay for them!)
• Good communicator
• Top Notch troubleshooting skills
• Follows documentation and offers suggestions for improvements
• Takes ownership of issues
• Ability to manage multiple priorities and follow through on projects to completion
• Likes to have fun and laugh with a great team