Job description

Job responsibilities

The role will be undertaking the navigation of patients at the entrance of A&E prior to attending A&E at Fairfield Hospital, by acting as an integral part of the Non-Clinical Team and acting as initial point of contact when the patient has arrived. The role will help aid the efficiency and effectiveness of the service to ensure that patients are streamed to the correct Clinician and will help BARDOC deliver the key objectives and maintain the correct standard of care. This role will enhance patient experience by lowering numbers in A&E and speeding up waiting times.

CORE DUTIES AND RESPONSIBILITIES

The following list of duties and responsibilities represents the broad range of tasks, which may be required to be undertaken, either routinely or periodically:

• Responsible for ensuring the smooth running of the service by liaising with the Clinicians on duty, assisting with their day-to-day issues and escalating to the Clinical Manager / Team Leader where appropriate.
• Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times.
• Managing the face to face triage of all patients upon arrival to help improve the workflow and patient experience.
• Contribute to workforce planning by making suggestions regarding relevant duties, work structure or number of staff needed to operate services.
• Demonstrate effective communication skills whilst navigating Odyssey.
• Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
• Provide a welcoming and efficient reception service and to put patients at their ease.
• Ensure all patients demographic details are captured accurately and checked with the patient and any amendments/corrections are made in an accurate and timely fashion
• Develop BARDOCs reputation as a good employer, enhancing performance, motivation, skill utilisation and flexibility and promote professional and personal development;
• Highlighting areas in need of improvement to the Centre Manager on a day to day basis
• Maintains confidentiality and contributes to ensuring that data protection and information governance requirements are met
• To be aware of any changes which may affect the delivery of the model
• Any other duties reasonably falling within the nature of this post

DUTY OF CANDOUR

A duty of candour is a commitment to being open and honest with Patients when something goes wrong with their treatment or care of causes, or has the potential to cause harm or distress.BARDOC promotes a culture of being open, honest and transparent.Patients are provided with care that is safe, effective and based on best practice.Where any incidents occur that may have the potential to cause harm, BARDOC will act in a timely manner, investigating, reflecting, learning and where appropriate to do so, share information to reduce the risk of reoccurrence.BARDOC understands that there are two different types of candour which are statutory duty and professional duty.

BARDOC is regulated by the CQC under the statutory duty of candour and certain staff at BARDOC will also fall under the professional duty of candour.

SAFEGUARDING

All staff are responsible for ensuring that they are familiar with and adhere to BARDOCs and the CCGs safeguarding procedures and guidelines in conjunctions with the safeguarding Childrens and Adult Board Policies, Procedures and Guidelines.

PREVENTION OF INFECTION

All staff has a responsibility to comply with BARDOCS policies for personal and patient safety and for the prevention of healthcare associated infections. This includes rigorous and consistent compliance with policies such as prevention measures as hand hygiene, the use of personal protective equipment and safe disposal of sharps.

EQUALITY AND DIVERSITY

We are all responsible for applying the principles of BARDOCS equality and diversity standards within the application of our duties and ensuring that our actions are non- discriminatory to colleagues and patients.

HEALTH AND SAFETY

BARDOC has a statutory responsibility to provide and maintain a healthy and safe environment for workers, patients and visitors. Workers equally have a responsibility to ensure that they promote and maintain a safe working environment; reporting appropriately any risks. BARDOCs Health and Safety policies outline staff responsibilities.

INFORMATION GOVERNANCE

The post holder must comply with Company policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality Policies, Record Management Protocols, The Information Security Policy, The Data Protection Act, The Freedom of Information Act etc. You must not, except as authorised or required by law or your duties, reveal any confidential information. The post holder shall not, during or after working at BARDOC, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You have to contribute to ensuring that data protection and information governance requirements related to clinical audit are maintained. This obligation will continue after the termination of this work unless and until any such information enters the public domain.

Job responsibilities

The role will be undertaking the navigation of patients at the entrance of A&E prior to attending A&E at Fairfield Hospital, by acting as an integral part of the Non-Clinical Team and acting as initial point of contact when the patient has arrived. The role will help aid the efficiency and effectiveness of the service to ensure that patients are streamed to the correct Clinician and will help BARDOC deliver the key objectives and maintain the correct standard of care. This role will enhance patient experience by lowering numbers in A&E and speeding up waiting times.

CORE DUTIES AND RESPONSIBILITIES

The following list of duties and responsibilities represents the broad range of tasks, which may be required to be undertaken, either routinely or periodically:

• Responsible for ensuring the smooth running of the service by liaising with the Clinicians on duty, assisting with their day-to-day issues and escalating to the Clinical Manager / Team Leader where appropriate.
• Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times.
• Managing the face to face triage of all patients upon arrival to help improve the workflow and patient experience.
• Contribute to workforce planning by making suggestions regarding relevant duties, work structure or number of staff needed to operate services.
• Demonstrate effective communication skills whilst navigating Odyssey.
• Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
• Provide a welcoming and efficient reception service and to put patients at their ease.
• Ensure all patients demographic details are captured accurately and checked with the patient and any amendments/corrections are made in an accurate and timely fashion
• Develop BARDOCs reputation as a good employer, enhancing performance, motivation, skill utilisation and flexibility and promote professional and personal development;
• Highlighting areas in need of improvement to the Centre Manager on a day to day basis
• Maintains confidentiality and contributes to ensuring that data protection and information governance requirements are met
• To be aware of any changes which may affect the delivery of the model
• Any other duties reasonably falling within the nature of this post

DUTY OF CANDOUR

A duty of candour is a commitment to being open and honest with Patients when something goes wrong with their treatment or care of causes, or has the potential to cause harm or distress.BARDOC promotes a culture of being open, honest and transparent.Patients are provided with care that is safe, effective and based on best practice.Where any incidents occur that may have the potential to cause harm, BARDOC will act in a timely manner, investigating, reflecting, learning and where appropriate to do so, share information to reduce the risk of reoccurrence.BARDOC understands that there are two different types of candour which are statutory duty and professional duty.

BARDOC is regulated by the CQC under the statutory duty of candour and certain staff at BARDOC will also fall under the professional duty of candour.

SAFEGUARDING

All staff are responsible for ensuring that they are familiar with and adhere to BARDOCs and the CCGs safeguarding procedures and guidelines in conjunctions with the safeguarding Childrens and Adult Board Policies, Procedures and Guidelines.

PREVENTION OF INFECTION

All staff has a responsibility to comply with BARDOCS policies for personal and patient safety and for the prevention of healthcare associated infections. This includes rigorous and consistent compliance with policies such as prevention measures as hand hygiene, the use of personal protective equipment and safe disposal of sharps.

EQUALITY AND DIVERSITY

We are all responsible for applying the principles of BARDOCS equality and diversity standards within the application of our duties and ensuring that our actions are non- discriminatory to colleagues and patients.

HEALTH AND SAFETY

BARDOC has a statutory responsibility to provide and maintain a healthy and safe environment for workers, patients and visitors. Workers equally have a responsibility to ensure that they promote and maintain a safe working environment; reporting appropriately any risks. BARDOCs Health and Safety policies outline staff responsibilities.

INFORMATION GOVERNANCE

The post holder must comply with Company policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality Policies, Record Management Protocols, The Information Security Policy, The Data Protection Act, The Freedom of Information Act etc. You must not, except as authorised or required by law or your duties, reveal any confidential information. The post holder shall not, during or after working at BARDOC, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You have to contribute to ensuring that data protection and information governance requirements related to clinical audit are maintained. This obligation will continue after the termination of this work unless and until any such information enters the public domain.

Person Specification

Qualifications

Essential

• Good General Education
• Well Developed Verbal and Writing Skills
• Good standard of education G.C.S.E or equivalent [Mathematics and English]

Experience

Essential

• Experience within a Health Care Setting
• Knowledge of Urgent Care
• Computer literate with a good understanding of ADASTRA
• Understanding of and adherence to confidentiality regulations and protocols

Desirable

• Experience in providing quality care to Patients within Urgent Care or equivalent

Skills

Essential

• Ability to work in a fast paced environment
• Effective time management skills
• Ability to prioritise and change/adapt to situations as they arise
• Good organisational skills
• Ability to use own initiative, working independently following verbal or written instruction
• Excellent interpersonal and communication skills
• Personal Qualities
• Commitment to excellent service provision
• A strong team player
• Shows honesty and integrity at all times
• Commitment to the principles of equality and diversity
• Self-motivated and proactive
• Adaptability
• Commitment to own learning and personal development
• Additional
• Satisfactory DBS
• Satisfactory references

Qualifications

Essential

• Good General Education
• Well Developed Verbal and Writing Skills
• Good standard of education G.C.S.E or equivalent [Mathematics and English]

Experience

Essential

• Experience within a Health Care Setting
• Knowledge of Urgent Care
• Computer literate with a good understanding of ADASTRA
• Understanding of and adherence to confidentiality regulations and protocols

Desirable

• Experience in providing quality care to Patients within Urgent Care or equivalent

Skills

Essential

• Ability to work in a fast paced environment
• Effective time management skills
• Ability to prioritise and change/adapt to situations as they arise
• Good organisational skills
• Ability to use own initiative, working independently following verbal or written instruction
• Excellent interpersonal and communication skills
• Personal Qualities
• Commitment to excellent service provision
• A strong team player
• Shows honesty and integrity at all times
• Commitment to the principles of equality and diversity
• Self-motivated and proactive
• Adaptability
• Commitment to own learning and personal development
• Additional
• Satisfactory DBS
• Satisfactory references

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Fairfield General Hospital

Rochdale Old Road

Bury

BL9 7TD

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)