Pfizer
North Americas Process / Quality Analyst
This job is now closed
Job Description
- Req#: 4906304
Support the resolution of escalations; exceptions; and deviations related to MEET transactions and processes within North America
Ensure all escalations; exceptions; and deviations are documented
Work with NA Process Integration & Controls Sr. Manager to identify opportunities for process changes that will better balance compliance needs with business operational goals
Serve as first point of contact for compliance-related questions for MEET transactions and processes
Support a review of data trends to identify risk areas and work closely with Legal, Compliance and Audit to solution gaps
Work with Anti-Corruption Program Office and Compliance to ensure MAPP transactions comply with MAPP policy and other healthcare professional policies; review control design for any enhancements and ensure proper standard operating procedures are in place
Conduct periodic quality reviews of MEET systems to ensure standard controls are functioning as expected
Conduct detailed review/submission of a monthly audit sampling of My Anti-Corruption Policy and Procedures (MAPP) transactions to ensure accuracy
Conduct detailed monthly reviews of selected meetings (via sampling) to ensure adherence to MEET processes
Support the development and delivery of training aimed at addressing key findings identified via monthly MAPP/MEET sampling
Ensure all transactions are properly documented in applicable MEET system and ensure standards are in place
Support audit preparation and execution
Ability to present to leadership and manage relationships with stakeholders
Support NA Process Integration & Controls Sr. Manager in working with ACPO/Compliance to manage approvals for exceptions and identify opportunities for further simplification of MEET processes and controls to better align with business operational goals (while still maintaining a strong compliance posture)
Support trainings related to MEET policies and processes as needed
Support regional lead in raising compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetings
Raise compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetings
Experience in management, compliance, and customer focused operations with significant volumes and risk (including audit and/or finance experience)
Bachelor’s degree with two years of relevant experience;
Fluency in English is a must; additional languages preferred
Comprehensive knowledge and expertise in the technology landscape that supports MEET
Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls
Ability to manage multiple stakeholders
Proficiency in PC skills (MS Excel, Word, PowerPoint)
Good organizational skills to coordinate and manage multiple priorities
Strong technical skills in managing transactions within a system
Strong written and verbal communication skills enabling effective communication with all levels of management
Strong customer service skills and mindset
Understanding of accounting terms and financial cycle
Understanding of compliance / financial controls
Strength with multitasking and ensuring accurate detail
Ability to work under pressure and to handle several projects at once
High level of self-motivation, energy and flexibility
Understanding of MAPP Policy terms and healthcare compliance policies
Strong interpersonal and organizational skills
Compliance experience and financial or audit controls background
Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
Previous experience with pharmaceutical companies
Fundamental knowledge of a large compliance related, customer facing operations team
Ability to engage with stakeholders to resolve issues and achieve objectives
Proficiency with data analysis and visualization
Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls
Experience with Foreign Corrupt Practices Act transactions
Position is located in USA. Travel would be for work related needs only. Weekend work could be necessary based on volumes.
Work Location Assignment - Hybrid: Hybrid colleagues must be able to work in Pfizer office 2-3 days per week, or as needed by the business to connect and innovate with their team face-to-face. However, they also benefit from being able to work offsite regularly when it makes business sense to do so.
Last day to apply: April 7, 2024
ROLE SUMMARY
The Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the North America (NA) Process Integration & Controls Sr. Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within North America. The NA Process / Quality Analyst will be responsible for transaction sampling and system reviews to ensure processes and systems functionality. Additionally, this Analyst will play a central role in addressing escalations, exceptions, and deviations related to MEET processes.
This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.
This role will be based in Tampa, FL or New York, NY USA and work with other Process / Quality Analysts, regional operations team, regional HCP payments team, regional sourcing team, and other COEs as appropriate. The Process Analyst will report directly to the NA Process Integration and Controls Sr. Manager.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Other Job Details:
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
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Global Procurement #LI-PFEEEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
About the company
At Pfizer we know that great things happen anywhere people come together with one shared goal. And the greatest rewards are sometimes where you least expect them. The future of medicine is happening at Pfizer.