• Job Description

  Req#: R2512881

  Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

  Job Details

  PRIMARY DUTIES AND RESPONSIBILITIES:

  • Responsible for assigned caseload and meeting inbound/outbound call targets

  • Manage reimbursement and appointment coordination for patients through liaising with Innomar and non-Innomar programs, patients, pharmacies and physicians

  • Provide clinical support to patients and health care providers enrolling in ICP, including but not limited to providing guidance on the enrolment process and documentation requirements

  • As required, review feasibility of requests to accommodate medication administration at InnomarClinics and in the homecare setting

  • Database management, ensure accurate and up to date documentation is available for patient appointments

  • In collaboration with ICP Manager, lead disease-state training of new/existing team members to enhance customer experience

  • Provide feedback regarding current protocols, databases, processes, inter-departmental relationships

  • Responsible for reporting all Adverse Events to the assigned units/departments

  • The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.

  EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Registered Nurse (RN) or Registered Practical Nurse (RPN) diploma, with five (5) years of Nursing experience

  • The preferred candidate is a Nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry

  • Bilingualism (French and English) strongly preferred

  • Experience in oncology is an asset

  MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Strong patient focus

  • Critical thinking and ability to navigate complex scenarios

  • Strong ability to multi-task and ability to work under pressure

  • Experienced and strong comfort level with receiving inbound and placing outbound calls

  • Ability to communicate and comprehend medical information

  • Ability to communicate effectively both orally and in writing

  • Effective interpersonal and leadership skills

  • Effective organizational skills with a strong level of attention to detail

  • Proficiency in Microsoft Word, Excel, PowerPoint and other Office Programs

  The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

  What Cencora offers

  We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

  Full time

  Equal Employment Opportunity

  Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

  The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

  Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

  Accessibility Policy

  Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

  Affiliated Companies:

  Affiliated Companies: Innomar Strategies

• About the company

  AmerisourceBergen Corporation is an American drug wholesale company that was formed by the merger of Bergen Brunswig and AmeriSource in 2001.

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