The Registered Nurse will provide clinical and operational processes related to coordination of care and utilization management for Specialty Pharmacy. The RN will be the primary point of contact for the program and work directly with patients and other stakeholders.

Education and Licensure:

• Associate degree in Nursing required; Bachelor degree in Nursing preferred.
• Current unrestricted Registered Nurse license in the state of resident. Multistate license preferred.

Minimum Experience Required:

• Minimum of 5 years clinical experience preferred.
• Clinical experience to include Specialty Pharmacy, Home Health Medicare/Medicaid preferred.

Responsibilities:

• Provide patient concierge services for new program referrals.
• Communicate with patients to provide specific program information.
• Provide patient education.
• Act as liaison between patient and other stakeholders
• Problem solving and escalation of issues as needed.
• Document and report any patient or provider issues.
• Collaborate with Pharmacist and other team members
• Position is remote in the Memphis, TN, area
• Hours: Monday – Friday; Hours to be covered are 7a-7p CENTRAL. Specific schedule will be determined in the interview process.

Required Skills:

• Time Management: Ability to effectively manage one’s time and resources to ensure that work is completed efficiently. Excellent organizational skills.
• Communication: Ability to provide clear verbal and written information to patients, co-workers, and leadership.
• Critical Thinking and Decision Making: Ability to choose a course of action or develop appropriate solutions by identifying and understanding issues, problems, and opportunities.
• Autonomy: Ability to work independently with little to no supervision.
• Computer Skills: Proficient in computer literacy skills with ability to use and troubleshoot Microsoft Word, Excel, Outlook and PowerPoint. Ability to type 30 wpm. Must pass a Computer Literacy Skills test and Typing test.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.