• Job Description

  Req#: JR104107

  You’re more valuable than ever – And that’s just how we’ll make you feel.

  Job Title: Nurse Practitioner or Physician Assistant - GoFollowUp - Per Diem

  Pay Rate: $60/hr.

  Job Summary

  At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

  The GoFollowUp NP or PA answers incoming calls from patients/customers and conducts outreach to patients to relay details on patient visit. Responsible for answering inquiries and questions, handles complaints, troubleshoots problems and provides information for patients/customers.

  Job Requirements

  Education

  • Graduate from and accredited Nurse Practitioner or Physician Assistant program.

  Work Experience

  • 3+ years of clinical practice experience required.

  • Emergency Medicine/Urgent Care preferred.

  • Previous exposure and awareness on how to deliver lab results to our patients.

  Required Licenses/Certifications

  • Active Nurse Practitioner or Physician Assistant State License

  Additional Knowledge, Skills and Abilities Required

  • Proficient in relevant computer applications/electronic medical records

  • Ability to type quickly, basic computer knowledge

  • Proficient in Microsoft Word and Excel

  • Detail oriented, able to rely on experience and judgment to perform a variety of tasks

  • Exceptional written and verbal communication skills

  • Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences

  • Experience with electronic medical records

  • Required language proficiency

  • Knowledge of administration and clerical processes

  • Knowledge of call center telephony and technology

  Core Competencies:

  • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

  • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.

  • Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

  • Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.

  • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities

  Essential Functions:

  Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job.

  • Responsible for reviewing and managing patient results for various labs and imaging.

  • Responsible for relaying results and care plan to patients, explaining results and answering questions from patients

  • Respond to escalated questions and concerns as needed.

  • Respond to patient inquiries both telephonically and by email regarding patient visit and follow up.

  • Identify and prioritize patient needs

  • Responsible for outreach for patient follow-up.

  All other duties as assigned.

  Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

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  All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
  
  For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

• About the company

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