• Job Description

  Req#: U9183-25-0028?language=en&page=1170&sort=publicationDateDesc

  Job summary

  At NEMS we have an exciting opportunity for Urgent Care Telephone Triage Clinicians to join our team!

  The successful candidates will take part in our 6 month bespoke training programme, which aims to build your clinical knowledge and confidence.

  Main duties of the job

  The role involves carrying out clinical telephone consultations, providing advice and information in line with policies, procedures, and guidelines, whilst utilising professional judgement and referring to other agencies where appropriate.

  We welcome applications from everyone. If you require any reasonable adjustments throughout the recruitment process and beyond, we encourage you to get in touch with our Recruitment Officer,who can help.

  About us

  NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

  We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.

  NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

  NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.

  Employee Benefits:

  • 25 days of holiday entitlement + bank holidays (pro rata)
  • Additional 5 days Annual Leave upon completion of 5 years continued service with NEMS
  • NHS Pension
  • Access ongoing continuous professional development
  • Regular clinical supervision
  • Flexible working options
  • Employee Assistance Programme
  • Opportunity to participate in service development and improvement
  • Free tea & coffee
  • Eye Care Vouchers

  Details

  Date posted

  23 April 2025

  Pay scheme

  Other

  Salary

  £21.84 to £25.94 an hour Plus Unsocial Enhancements

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  U9183-25-0028

  Job locations

  Forward House

  Station Street

  Nottingham

  NG2 3AJ

  
  

  Job description

  Job responsibilities

  Some aspects of the role include:

  • Undertake telephone clinical assessments of patients healthcare needs and provide clinical advice in accordance with relevant policies and guidance, and facilitate onward referral to other professionals if required.
  • Encourage patients to carry out self-care where appropriate, supported by direction to other sources of health and social care information.
  • Advise callers on the correct use of primary, secondary and emergency healthcare services, and assess and prioritise patients clinical needs in accordance with NEMS policies and guidelines.
  • Liaise and communicate clinical information verbally and via technical links with NEMS and health and social care partners to ensure continuity of care for the caller.
  • Administer medicines under Patient Group Directions as appropriate.
  • Dispense medicines prescribed by Primary Care Practitioners and doctors in accordance with NEMS policies.
  • Liaise directly with NEMS GPs and Senior Primary Care Practitioners regarding medicines outside of the individuals normal sphere of competence and medicine-related uncertainties.
  • Liaise with other professionals to facilitate direct referrals to other health care providers within the policies of the organisation and 111 FIRST.
  • Participate in the mentorship of visiting health professionals and students on recognised training programmes.
  • Recognise and act upon opportunities through consultation to promote public health.

  For the full job description, please find attached to this advert.

  Job description

  Job responsibilities

  Some aspects of the role include:

  • Undertake telephone clinical assessments of patients healthcare needs and provide clinical advice in accordance with relevant policies and guidance, and facilitate onward referral to other professionals if required.
  • Encourage patients to carry out self-care where appropriate, supported by direction to other sources of health and social care information.
  • Advise callers on the correct use of primary, secondary and emergency healthcare services, and assess and prioritise patients clinical needs in accordance with NEMS policies and guidelines.
  • Liaise and communicate clinical information verbally and via technical links with NEMS and health and social care partners to ensure continuity of care for the caller.
  • Administer medicines under Patient Group Directions as appropriate.
  • Dispense medicines prescribed by Primary Care Practitioners and doctors in accordance with NEMS policies.
  • Liaise directly with NEMS GPs and Senior Primary Care Practitioners regarding medicines outside of the individuals normal sphere of competence and medicine-related uncertainties.
  • Liaise with other professionals to facilitate direct referrals to other health care providers within the policies of the organisation and 111 FIRST.
  • Participate in the mentorship of visiting health professionals and students on recognised training programmes.
  • Recognise and act upon opportunities through consultation to promote public health.

  For the full job description, please find attached to this advert.

  Person Specification

  Experience

  Essential

  • At least 3 years post registration experience.

  Desirable

  • Previous telephone triage/consultation experience. Experience Using Adastra. Experience using clinical decision software tools I.E. Odyssey / pathways etc.

  Qualifications

  Essential

  • Registered Healthcare Professional

  Person Specification

  Experience

  Essential

  • At least 3 years post registration experience.

  Desirable

  • Previous telephone triage/consultation experience. Experience Using Adastra. Experience using clinical decision software tools I.E. Odyssey / pathways etc.

  Qualifications

  Essential

  • Registered Healthcare Professional

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  NEMS Community Benefit Services Ltd

  Address

  Forward House

  Station Street

  Nottingham

  NG2 3AJ

  
  

  Employer's website

  https://nemscbs.net/ (Opens in a new tab)

  Employer details

  Employer name

  NEMS Community Benefit Services Ltd

  Address

  Forward House

  Station Street

  Nottingham

  NG2 3AJ

  
  

  Employer's website

  https://nemscbs.net/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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