NHS
Nursing Assistant - Emergency Department
This job is now closed
Job Description
- Req#: C9179-25-0257?language=en&page=187&sort=publicationDateDesc
- Work as part of a team delivering care that focuses on the direct needs of the individual
- Assists with washing, bathing, showering, hair and oral care:
- Assists with dressing and undressing.
- Applies lotions and creams appropriately during the provision of skin care.
- Assists with nutritional requirements
- Assists with toileting, which may include the use of bedpan, commode or lavatory.
- Assist in maintaining and monitoring cleaning standards within the clinical area ensuring general fixtures/fittings and specialist equipment are cleaned accordance with guidelines
- Comply with the Trusts Infection Control Policy
- Ensure sensitivity in relation to the emotional, cultural and religious beliefs/needs of individual patient's relatives and /or carers.
- Work as part of a team delivering care that focuses on the direct needs of the individual
- Assists with washing, bathing, showering, hair and oral care:
- Assists with dressing and undressing.
- Applies lotions and creams appropriately during the provision of skin care.
- Assists with nutritional requirements
- Assists with toileting, which may include the use of bedpan, commode or lavatory.
- Assist in maintaining and monitoring cleaning standards within the clinical area ensuring general fixtures/fittings and specialist equipment are cleaned accordance with guidelines
- Comply with the Trusts Infection Control Policy
- Ensure sensitivity in relation to the emotional, cultural and religious beliefs/needs of individual patients relatives and /or carers.
- Work as part of a team delivering care that focuses on the direct needs of the individual
- Assists with washing, bathing, showering, hair and oral care:
- Assists with dressing and undressing.
- Applies lotions and creams appropriately during the provision of skin care.
- Assists with nutritional requirements
- Assists with toileting, which may include the use of bedpan, commode or lavatory.
- Assist in maintaining and monitoring cleaning standards within the clinical area ensuring general fixtures/fittings and specialist equipment are cleaned accordance with guidelines
- Comply with the Trusts Infection Control Policy
- Ensure sensitivity in relation to the emotional, cultural and religious beliefs/needs of individual patients relatives and /or carers.
- National Care Certificate or be willing to undertake and complete within 12 weeks or starting
- National Care Certificate holder
- Functional skills level 1 Maths and English or GCSE equivalent
- Previous experience of being a Health Care Support Worker
- Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
- Ability to work with staff from a diverse range of backgrounds
- Ability to work alone or in small team
- Experience of working within a health care environment.
- To demonstrate a range of procedures and practices, base level of theoretical knowledge
- Demonstrate through previous experience the ability to escalate concerns
- Ability to work in a multi-agency team
- Good communication skills (written and verbal).
- Effective use of electronic solutions to support the delivery of patient care. Able to carry out well defined routine
- Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
- Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.
- Committed to delivering high standards of patient care.
- Friendly, open, empathetic and compassionate.
- Professional outlook and positive attitude.
- Able to meet the flexible needs of the role and duty roster.
- National Care Certificate or be willing to undertake and complete within 12 weeks or starting
- National Care Certificate holder
- Functional skills level 1 Maths and English or GCSE equivalent
- Previous experience of being a Health Care Support Worker
- Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
- Ability to work with staff from a diverse range of backgrounds
- Ability to work alone or in small team
- Experience of working within a health care environment.
- To demonstrate a range of procedures and practices, base level of theoretical knowledge
- Demonstrate through previous experience the ability to escalate concerns
- Ability to work in a multi-agency team
- Good communication skills (written and verbal).
- Effective use of electronic solutions to support the delivery of patient care. Able to carry out well defined routine
- Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
- Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.
- Committed to delivering high standards of patient care.
- Friendly, open, empathetic and compassionate.
- Professional outlook and positive attitude.
- Able to meet the flexible needs of the role and duty roster.
Job summary
Clinical Practice:
Working under the direction of a registered healthcare professional, participate in the personal care of patients and prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role.
The Healthcare Support Worker -Care Maker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and working as part of the multi-disciplinary team.
Undertake operational duties which include:
o Transporting specimens
o Collecting drugs/instruments/ case notes/instruments
o Escort duties
o Document information relating to personal care, onto HIS under the direction of a registered Nurse
o Maintain and monitor stock levels on the ward/department.
o Participate in meetings and handover to discuss patients progress and care
o To safely transport patients
o Provide support to patients and relatives.
o Provide support when required to the ward/community Team
o Undertake Cavendish Care Certificate as required
Main duties of the job
Patient/Service user related tasks and duties
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Details
Date posted
02 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,071 to £25,674 a year Band 2 whilst completing care certificate and competencies
Contract
Permanent
Working pattern
Part-time
Reference number
179-7199316-25-M
Job locations
west Suffolk Hospital
West Suffolk Hospital
Bury St Edmunds
IP33 2QZ
Job descriptionJob description
Job responsibilities
Clinical Practice:
Working under the direction of a registered healthcare professional, participate in the personal care of patients and prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role.
The Healthcare Support Worker -Care Maker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and working as part of the multi-disciplinary team.
Undertake operational duties which include:
o Transporting specimens
o Collecting drugs/instruments/ case notes/instruments
o Escort duties
o Document information relating to personal care, onto HIS under the direction of a registered Nurse
o Maintain and monitor stock levels on the ward/department.
o Participate in meetings and handover to discuss patients progress and care
o To safely transport patients
o Provide support to patients and relatives.
o Provide support when required to the ward/community Team
o Undertake Cavendish Care Certificate as required
Planning and organisational duties
Provide assistance to patients and relatives according to their individual needs.
Support patients with feeding providing education and support
Assist registered healthcare professional with skin inspections and catheter care
Communication and Key Working relationships
Maintain accurate and timely records, ensuring all entries are legible, accurate and completed within defined timescales.
Effective verbal communication with all members of the multidisciplinary team to ensure safe high quality care is provided to all patients
Provide general non-clinical advice, information and guidance to patients, relatives and visitors
Assist with dietary needs of the patients as required
Maintain effective working relationships with ward colleagues particularly those highlighted within the organisational chart above.
Display a pleasant and supportive manor when addressing patients/relatives/carers and colleagues alike
Maintain basic administration tasks, answering telephone when required and the taking of messages and passing on of relevant information
Maintain effective communication skills when liaising with patients, staff and visitors, using tact and empathy to receive and pass on information ensuring confidentiality is maintained
Patient/Service user related tasks and duties
Responsibility for Finance
Participate in ensuring effective use of all financial resources in providing and delivering an effective service
Responsible for maintaining stock control
Identify cost savings in order to support the department annual CIP targets
Liaise with Estates and Works Departments in respect of all maintenance issues
Complete daily checking of equipment and returning of equipment to loan store.
Responsibility for Human Resources
Adhere to Trust policies/ procedures and guidelines
Undertake Mandatory Training updates
Undertake role specific training for onward development of the role including working towards an apprentice
Ensure compliance with Mandatory training requirements in accordance with Trust Policy
Responsibility for Health & Safety
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
All staff have a duty of care to safeguard and protect vulnerable adults, babies and children
Awareness of the Trust vulnerable adult and Child Protection Policy/ Guidelines
Responsibility for Teaching
Provide advice and give support to adults and relatives in relation to health promotion.
Act as a role model and participate in the support during training of other healthcare assistances.
This job description is an outline of the key tasks and responsibilities of the role and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services, as well as the personal development needs of the post holder
Job responsibilities
Clinical Practice:
Working under the direction of a registered healthcare professional, participate in the personal care of patients and prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role.
The Healthcare Support Worker -Care Maker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and working as part of the multi-disciplinary team.
Undertake operational duties which include:
o Transporting specimens
o Collecting drugs/instruments/ case notes/instruments
o Escort duties
o Document information relating to personal care, onto HIS under the direction of a registered Nurse
o Maintain and monitor stock levels on the ward/department.
o Participate in meetings and handover to discuss patients progress and care
o To safely transport patients
o Provide support to patients and relatives.
o Provide support when required to the ward/community Team
o Undertake Cavendish Care Certificate as required
Planning and organisational duties
Provide assistance to patients and relatives according to their individual needs.
Support patients with feeding providing education and support
Assist registered healthcare professional with skin inspections and catheter care
Communication and Key Working relationships
Maintain accurate and timely records, ensuring all entries are legible, accurate and completed within defined timescales.
Effective verbal communication with all members of the multidisciplinary team to ensure safe high quality care is provided to all patients
Provide general non-clinical advice, information and guidance to patients, relatives and visitors
Assist with dietary needs of the patients as required
Maintain effective working relationships with ward colleagues particularly those highlighted within the organisational chart above.
Display a pleasant and supportive manor when addressing patients/relatives/carers and colleagues alike
Maintain basic administration tasks, answering telephone when required and the taking of messages and passing on of relevant information
Maintain effective communication skills when liaising with patients, staff and visitors, using tact and empathy to receive and pass on information ensuring confidentiality is maintained
Patient/Service user related tasks and duties
Responsibility for Finance
Participate in ensuring effective use of all financial resources in providing and delivering an effective service
Responsible for maintaining stock control
Identify cost savings in order to support the department annual CIP targets
Liaise with Estates and Works Departments in respect of all maintenance issues
Complete daily checking of equipment and returning of equipment to loan store.
Responsibility for Human Resources
Adhere to Trust policies/ procedures and guidelines
Undertake Mandatory Training updates
Undertake role specific training for onward development of the role including working towards an apprentice
Ensure compliance with Mandatory training requirements in accordance with Trust Policy
Responsibility for Health & Safety
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
All staff have a duty of care to safeguard and protect vulnerable adults, babies and children
Awareness of the Trust vulnerable adult and Child Protection Policy/ Guidelines
Responsibility for Teaching
Provide advice and give support to adults and relatives in relation to health promotion.
Act as a role model and participate in the support during training of other healthcare assistances.
This job description is an outline of the key tasks and responsibilities of the role and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services, as well as the personal development needs of the post holder
Person SpecificationPerson Specification
Education & Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills and abilities
Essential
Personal qualities
Essential
Education & Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills and abilities
Essential
Personal qualities
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
west Suffolk Hospital
West Suffolk Hospital
Bury St Edmunds
IP33 2QZ
Employer's website
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
west Suffolk Hospital
West Suffolk Hospital
Bury St Edmunds
IP33 2QZ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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