• Job Description

  Req#: 210454951

  This is a unique opportunity to that gives you exposure to banking and investments in one job! Are you ready to gain the skills and experience needed to start your career in finance?

  As Nutmeg/Chase Customer Service Specialist you will act as a key first point of contact whilst servicing both Chase and Nutmeg customers. Your daily duties will vary from assisting our customers access their accounts digitally to helping our investors with information and onboarding.

  Chase is a leading provider of traditional and digital financial services worldwide. Nutmeg is Europe’s leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK.

  Job responsibilities

  • Works dynamically across both areas of the business, this means your time will primarily be split on a weekly basis (one week will be focused handling Chase customers and the following week you will be focused on handling Nutmeg customers)
  • Works flexibly in line with business needs. There may periods of time when you will be 100% focused on either Chase or Nutmeg customers, depending on the time of year etc
  • Delivers exceptional customer service skills, by assisting our customer with a variety of queries via multi-channel communications

  Required qualifications, capabilities, and skills

  • Be a keen collaborator who enjoys helping customers
  • Act as a change champion for processes and products for colleagues and customers
  • Be an excellent communicator who have navigated across different platforms
  • Enjoy working in a fast paced, dynamic environment , multitasking and responding quickly to customers
  • Be empathetic and a problem solver, have a passion for learning and self development
  • Be a critical thinker – establish root cause

  We offer condensed working hours, allowing our employees to work their full time hours over 4 shifts, subject to business needs.

  #ICBCareer #ChaseUKCustomerServices

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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