• Job Description

  Req#: 57399
  
  Crime Victims Comp Program (302TX-011)
  1106 Clayton Ln
  Suite 500 E
  Austin, 78723
  
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  GENERAL DESCRIPTION
  The Crime Victim Services Division of the Office of the Attorney General (OAG) is seeking a Reimbursement Officer that performs claims processing work in the Landowners Compensation Program and in the Eligibility Section. Work involves complex in-depth investigation of offense reports and other related materials to determine legal authority for qualification under the programs. Reviews Landowners Compensation applications for completeness, verifies supporting documentation, processes applications for eligibility decisions and prepares recommendations for payments. Work also involves weighing and judging credibility of involved parties’ statements. Subject matter expert assisting the public, advocacy groups, prosecutors, law enforcement and constituents concerning interpretation of the statute, rules, procedures, and polices that govern the program.

  This position may be eligible for telework up to three days per week once trained. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

  Flexible work arrangements, to include flexible work schedules and/or telework, may be considered relative to business need after training.

  The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
  
  ESSENTIAL POSITION FUNCTIONS
  Oversees and coordinates advanced or complex analysis of assigned claims to determine legal authority for qualification under the Landowner Compensation (LC) Program, or the Crime Victims’ Compensation (CVC) program, as applicable.
  Independently identify and interview appropriate law enforcement officers, prosecutors, or other interested parties for LC and CVC claims.
  Conducts investigations for LC and CVC programs that are often complex in nature.
  Independently identify, gather, and evaluate records of individuals who apply for benefits.
  Maintain substantial knowledge of, interprets, and explains the Landowner Compensation and Crime Victims’ Compensation statutes, administrative rules, and policies.
  Independently prepares comprehensive and detailed reports to document facts of the incident and recommend denial or approval of claim.
  Gathers required documentation for recommendations for payments to claimants of the Landowner Compensation Program.
  May train new staff in both eligibility determination and other training responsibilities as assigned.
  Performs related work as assigned.
  Maintains relevant knowledge necessary to perform essential job functions.
  Attends work regularly in compliance with agreed-upon work schedule.
  Ensures security and confidentiality of sensitive and/or protected information.
  Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
  

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  MINIMUM QUALIFICATIONS
  Education: Graduation from high school or equivalent
  Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: claims processing, criminal justice, customer experience, social services; or interacting with persons in emotional stress or crisis
  Knowledge of Landowner Compensation and Crime Victims’ Compensation Programs
  Skill in handling multiple tasks, prioritizing, and meeting deadlines
  Skill in effective oral and written communication
  Skill in exercising sound judgment and effective decision making
  Ability to receive and respond positively to constructive feedback
  Ability to work cooperatively with others in a professional office environment
  Ability to provide excellent customer service
  Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
  Ability to arrange for personal transportation for business-related travel
  Ability to work more than 40 hours as needed and in compliance with the FLSA
  Ability to lift and relocate 30 lbs.
  Ability to travel (including overnight travel) up to 5%

  PREFERRED QUALIFICATIONS
  Experience in a criminal justice, crime victims or social service agency
  Knowledge of the issues of victimization and the victim service delivery system in Texas
  Other Language: Ability to proficiently read, write, and speak Spanish

  TO APPLY
  To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at

  https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AccountingAuditingandFinance.pdf
  
  THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

• About the company

  Texas is a state in the South Central region of the United States.

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